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Emily Simons is listed as Customer Success Leader at BigCommerce, based in Austin, Texas, United States. AeroLeads shows phone signal with area code 832, 713 and a matched LinkedIn profile for Emily Simons.
Emily Simons previously worked as Manager, Customer Success at Bigcommerce and Senior Manager, Customer Success (strategic, digital/scaled) at Fountain. Emily Simons holds Masters Of Divinity from Austin Presbyterian Theological Seminary.
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Customer Success Leader with an emphasis on building out strategic global teams, creating processes, scaling revenue, and ensuring a positive customer experience. Direct experience driving innovative strategies to land and expand customers and building successful Go-To-Market strategies.
Listed skills include Leadership, Customer Service, Retail, Merchandising, and 44 others.
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Austin, Texas, US
Managed a Customer Success Management team of 10, ensuring the development, performance, and execution of processes to deliver required service levels, customer entitlements, retention, satisfaction, and value.- Launched BigCommerce's first Digital Customer Success team to scale CSM efforts, customer engagement, and efficiency.- Developed scalable systems.
San Francisco, California, US
As a Senior Manager of CS, I launched and scaled a Strategic Global Customer Success team, growing the CS team from 2 CSMs to 2 teams (Amer/Emea) and increasing our revenue by expanding existing customers.- Reduced the training and ramp-up time for new CSMs by revamping the training plan and onboarding process.- Collaborated with vendors and internal teams.
San Francisco, California, US
As a Manager of Customer Success I launched and scaled a global Strategic CSM team. I created implementation processes, onboarding plans, training materials, improved user experience, and significantly expanded our revenue. Built a Go-To-Market strategy to scale the CS team from 2 CSMs to 10 CSMs globally.
San Francisco, California, US
As an Enterprise Customer Success Manager at Fountain I have assisted clients through onboarding, implementation, training and demos, product request, account management, and renewals. On a daily basis I work with clients to review workflow efficiency, data analysis and reporting, onboarding and hiring strategy, and resolve any bugs and technical issues. I.
San Francisco, California, US
As a Customer Success Manager at Fountain I helped launch the CS team for a new division focusing on SMB and Franchise clients. I created an onboarding strategy, growth plan, helpful documentation, demos and training sessions. I assisted clients with onboarding, training, growth, sourcing, recruiting, and hiring strategies.
Menlo Park, CA, US
As a Customer Success Manager at Robert Half Direct, I was part of the founding CSM team from our initial product launch and through expansion. Here I assisted clients through onboarding, training, recruiting, retention and renewals. In addition, I assisted as a product liaison for product improvements, roadmaps, and creating documentation and training.
Sydney, NSW, AU
As a Customer Advocate at Atlassian, I was responsible for assisting customers regarding the complete suite of Atlassian products, account questions, trouble shooting, upsells, and other billing and licensing questions and request within SLA while exceeding NPS and CSTAT goals.
Austin, Texas, US
As People Operations Compliance Analyst at Favor, I created and managed the onboarding process for independent contractors, implemented the onboarding funnel, ensured applicant workflow efficiency, compliance, and success of all individuals. I also assisted with open enrollment, new employee onboarding, office compliance, and other HR duties and tasks.
Austin, TX, US
As a Customer Support Representative at Mood Media, I helped clients through the lifecycle of their account, assisting with product installation, technical support and troubleshooting, scheduled technicians and projects, renewals and upsells, and billed clients for support.
Austin, Texas, US
As Development Intern I assisted the Development team in events for donors, employees, and volunteers. Events ranges from fundraising events such as Amplify Austin to employee and volunteer appreciate events. I worked with locations, vendors, and volunteers to create the best possible events. I also was responsible for providing grant research, updating.
As Director of Youth Ministry, I plan and lead Sunday school, weekly meetings, and events for the youth. Other responsibilities included worship leader for Youth Sunday, directing youth sponsors, attend church meetings, and participating in weekend rallies and summer camps. I also maintain relationships with the youth that enables their ability to grow in.
Austin, TX, US
As a Temporary student Services Representative, I was responsible for following up with prospective students by email and telephone calls and help them find the best program for them to study abroad and do missions. I also maintained the Veritas Student database by updating information in student files and inactivate old student files. Other projects.
Quick answers generated from the profile data available on this page.
Emily Simons works for BigCommerce.
Emily Simons is listed as Customer Success Leader at BigCommerce.
AeroLeads has found 2 phone signal(s) with area code 832, 713 for Emily Simons at BigCommerce.
Emily Simons is based in Austin, Texas, United States while working with BigCommerce.
Emily Simons has worked for Bigcommerce, Fountain, Robert Half Technology, Atlassian, and Favor.
You can use AeroLeads to view verified contact signals for Emily Simons at BigCommerce, including work email, phone, and LinkedIn data when available.
Emily Simons holds Masters Of Divinity from Austin Presbyterian Theological Seminary.
Emily Simons is listed with skills including Leadership, Customer Service, Retail, Merchandising, Event Planning, Social Media, Social Networking, and Sales.
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