Emily Newcomer Email & Phone Number

Seattle, Washington, United States

Engage with key industry stakeholders in support of Ridwell’s expansion markets of the Bay Area, Los Angeles, and Atlanta. Build relationships and socialize Ridwell’s complementary diversion service in support of everyone’s collective goal of prioritizing waste diversion over landfilling. Develop and implement communication and outreach strategies to ensure successful relationship building.

Remote

Provide strategic consulting services to clients enabling them to retain or secure new business and satisfy contract or customer service obligations. Specific projects include:—project management support—outreach planning and program development support—strategic planning for business development and/or sales initiatives—RFP research and content development—technical writing, proposal writing and editing expertise

Puget Sound Region

Contract manager for six of Waste Management’s municipal solid waste collection contracts in the Seattle metropolitan area. —Liaison between municipal staff and internal Waste Management departments such as public education and outreach, operations, billing, and customer service to troubleshoot problems, ensure contract compliance and implement new, effective programs or initiatives. —Led the implementation and rollout of new collection contracts, new corporate initiatives and new operational or customer service technologies to ensure contract compliance and uninterrupted service to customers. —Team member on five of Waste Management’s Request for Proposal (RFP) responses to secure new or existing municipal solid waste collection contracts. Primary work consisted of theme development, creation of new program offerings and drafting final proposal response.—Assisted the communications team with developing and implementing social media strategies and a monthly social media calendar to help increase brand awareness within the region—Served as a company representative to local community organizations and advisory committees.

Seattle, Wa

Managed all aspects of the recycling department for the University of Washington including efficient waste collection, strategic planning, program development, resource deployment, and personnel management of 13 employees. —Developed and reviewed the operating budget for the recycling department (a biennium budget of $2 million dollars) to help plan and project future program needs. Approved and controlled expenditures and staffing resources; produced cost estimates and analysis; and implemented cost savings and system improvements. —Responsible for the negotiation and administration of the nine recycling and solid waste contracts for campus. Drafted work orders for vendor completion; generated monthly service reports used to track vendor efficacy; and conducted annual reviews to ensure vendor compliance. —Ensured the department followed local policies and was aligned with the University’s sustainability goals and its Climate Action Plan. Served as the University’s representative about recycling and solid waste programs. —Compiled all waste and recycling data for monthly and quarterly reporting with university leadership.

Seattle Wa

Conceptualized and developed all recycling public education material and programs for the communities served by the Waste Management Pacific Northwest market area. A catalog of over 150 different brochures for 30 different communities.—Developed new outreach campaigns and activities such as a citywide neighborhood recycling rewards program. Ensured effective communication between all necessary departments and stakeholders prior to program implementation. —Managed all design, print and mail house vendor relationships. Developed new contracts and sourced different vendors depending on marketing and educational collateral needs. —Led a team of outreach coordinators charged with satisfying contractual requirements such as creating new outreach programs, attending community events, and conducting in-person outreach to municipal customers. —Ordered office supplies and maintained inventory of marketing collateral and promotional giveaways for department.

A temporary contract position for the Property & Transport Services department at the University of Washington.—Guided the development and execution of special projects for the Assistant Director and relevant staff of the Recycling and Solid Waste Department. —Served as liaison for environmental registered student groups and coordinated a campus-wide trash sort to raise awareness on recycling and composting behavior and to identify inefficiencies in the collection system . —Analyzed waste diversion data used for the development of the annual strategic plan and to create ongoing public awareness campaigns.

Burlington, Vermont Area

Managed the business and school outreach programs in Chittenden County Vermont, serving nearly 350 businesses and 25 schools. —Developed presentations, led tours of the recycling and compost facilities, and served as a community resource for recycling and composting issues. —Managed the special events recycling program. Maintained inventory of event recycling containers, purchased new equipment, and provided technical assistance to event planners and volunteers interested in holding zero-waste events. —Created assessment tool used for conducting waste audits at businesses and schools that helped improve the quality of recycling and composting programs by over 50%. —Coordinated five sustainability fairs throughout the county and an annual recycled art contest, requiring the collaboration of numerous community partners and volunteers. —Efficiently handled and returned calls for public hotline, responding to more than 45 calls and messages per day.—Managed general customer inbox, receiving an average of 100 emails per day. Responded to a wide variety of questions and complaints within one business day, per company policy.

Served as project coordinator for the public place litter and recycling program. —Collaborated with vendors regarding management of program including establishing ongoing service requirements, scheduling special collection needs, identifying service issues and improvements, and installing new containers.—Drafted work orders and monitored completion for contractor efficacy.—Coordinated the event recycling program and collaborated with community coordinators on event recycling activities and promotions.

New York, New York

Served as member of the marketing, recruitment, and placement team for the NYC Teaching Fellows program, an alternative teacher certification program managed by the New Teacher Project for the NYC Public School System. —Conducted information sessions for interested applicants for the program and served as program spokesperson. —Responsible for developing and implementing a comprehensive recruitment campaign including the internet marketing strategy and college campus recruitment program.—Served as lead organizer for the placement fairs of our program candidates to secure jobs into the NYC Public School system.

Served as community health and water sanitation educator for two villages in Cote d' Ivoire, West Africa. —Recruited, trained and supervised 10 local health workers in disease surveillance, treatment and prevention to conduct regular health talks in their communities. —Created and implemented AIDS prevention and basic hygiene education program for local primary school.—Authored two proposals requesting financial support for a community latrine project.

San Francisco Bay Area

Served on three client teams for this high-tech public relations firm and worked collaboratively with all team members to develop and implement consistent marketing and communication plans. —Maintained relationships with industry and trade press.—Drafted and finalized press releases.—Researched information for media briefing reports and tours.

Master Of Public Administration (M.P.A.), Urban And Environmental Policy

For my graduate thesis I worked with the City of Burien on developing a sustainability framework upon which they could build future public.

Ba, Intercultural Communication

Activities and Societies: I also participated in the Semester at Sea program. Through this program I was able to study the cultural values.