• Created and presented training plans on M365 products to key customer accounts and their Microsoft Customer Success teams that were designed to ensure content met their specific goals• Designed demo content, agendas, and attendee resources based on the M365 software application(s) and strategy that best aligned with the customer’s objectives that were then used in live Microsoft Teams-based training sessions• Facilitated virtual, in-person, and hybrid training sessions through Microsoft Teams Meetings and Microsoft Teams Live Events with up to 2500 attendees per session• Hosted virtual training sessions that were 60 minutes long including an introduction to the material, demonstrations in a live software environment set up to mirror the customer environment, and a live Q&A, and were recorded to be used by the customer in their own LMS• Conducted ongoing planning calls to ensure smooth event production and follow up• Built and managed SharePoint sites for employee resources (training agendas, demo guides, and PowerPoint decks) and customer content (attendee lists, recordings, and Q&A reports) to ensure all event material was available for future sessions and shared compliantly with all stakeholders• Managed multilingual and global training projects by coordinating with international Microsoft teams to ensure a consistent training experience for customers across time zones and language needs• Analyzed business trends and customer feedback to define short- and long-term strategies for content development and readiness including software updates and new product launches• Coached, trained, and further developed an amazing group of 29 trainers to support the above efforts

• Coordinated efforts of the Community Development Specialist, Gaming Expert, and Education Expert to drive community engagement and educational outreach• Developed and implemented training programs ensuring employee readiness to deliver effective and engaging events and training sessions both on and off site

• Developed and conducted new hire orientation and employee onboarding experience• Assisted associates with benefit enrollment

• Built structure around accountability to good sales behaviors• Coached around productivity-based sales strategies• Developed and maintained solid rhythms around training and personal development• Initiated and developed trainings around current technologies to keep sales team up to date on ‘latest and greatest’• Identified inefficiencies in processes and develop cost-/time-saving solutions