Emily N. Email & Phone Number

Provides guidance and strategic support in enhancing the experience of all STFM members over three key areas: membership, marketing, and communications. Responsibilities include:Develop and implement annual membership recruitment, retention campaigns, benchmarks, and budgets Identifies and implements new member funnels and leads Identifies and implements new strategies to ensure accuracy of data in AMSBuild relationships with members and identifies opportunities for engagementProvides oversight and management of the STFM internship programConducts member research (interviews, focus groups, surveys, web analytics)

Leawood, Kansas, United States

Developed Omni Channel Membership Marketing Strategy:• Implemented data-informed strategy to plan and execute dynamic marketing, promotions, and communication schedules across all STFM programs and initiatives through marketing campaigns, email journeys, social media, and internal platforms in high-paced agency setting. Achievements include:• Increased newsletter opens by 65%• Increased newsletter clicks by 82%• Surpassed targeted new member acquisition goals by over $50,000 for the 2023 membership cycle.• Resulted in all-time membership records for years 2022, 2023, and counting.Performance Analytics and Reporting:• Conducted regular presentations to executive leadership, utilizing comprehensive data analysis including membership demographics, conference participation, web traffic, and user behavior via Google Analytics 4.Project and Program Management:• Developed and implemented the Institutional Invoicing offering aimed at augmenting membership sales, enhancing user experience, and fostering relationships with US medical schools and family medicine residency programs. Highlights include:• 100% Institutional invoicing re-enrollment• Enrollment grows at a rate of 43% annually• Lead cross functional collaboration among IT, graphics, project management, communications, journal, and conference support.Leadership:• Led the recruitment, onboarding, and mentorship of interns.Auxillary Liaison to Conference Support and Industry Engagement:• Traveled 20% of the year to industry conferences to engage with key industry decision makers and advocate for the value of STFM membership.

Leawood, Kansas, United States

Opened Bright Tiger Dental with leadership team.Manage training and onboarding of the Patient Advocate Team. Provide coaching points and quality assurance checks to maintain Bright Tiger Dental policies, verbiage, brand guidelines and protocols to Patient Advocate Team.Resolve patient issues to satisfaction of patient, doctors and staff.Manage and maintain schedules of 31 offices over Indiana, Kentucky and Ohio.Processing, applying and auditing patient accounts for billing discrepancies.Manage reports to identify areas of improvement and improve new patient booking rate.Work closely with RCM, Insurance and Clinical teams throughout entire appointment life cycle.Working knowledge of insurance plans, coverage tables, claim submissions and HIPAA regulations.

Olathe, Ks

Full life-cycle digital case manager from prescription intake, to appliance fabrication to completion. Specialized in implementation of intuitive project management systems designed for maximum usability. Lightning-fast paced work environment, requiring a great memory, a receptive and responsive mind, and an ability to track and accurately remember multiple projects at multiple stages at any given moment. Required to anticipate any potential problem in the process chain line and remain three steps ahead of any potential issues. Entering and maintaining patient records, prescription data base and practice notes. Responsible for all Eden260VS 3D printer requirements and maintenance. Daily use of iTero, Netfabb, OrthoCAD and Object Studio software.

Olathe, Ks

Reported directly to Business Development Officer.Researched, developed & executed all Marketing Campaigns. Dynamic messaging, images and call-to-action combined with direct mail campaigns resulting in above industry average open rate.Campaigns often concluded with formal RFI’s, including an audience at two of the top five international hotel chains, several Kansas universities and airline industries.Constant Contact hosted email creation platform.Vast working knowledge of systems integration complexities & challenges, telecom billing industry, and potential verticals therein.In-house Creative & Copy Department - Designed all graphic / print / digital / promotional materials including: - User Experience, User Portal & App design - Created and maintained Kansys.com website - Web design - Video & animation - Training manuals / presentations - PR - Identified industry trade shows worth presenting / attending - Maintained blog & industry periodicals / white papers - Google Analytics, SEO writing, & web traffic monitoring - Wordpress hosted siteDeveloped financial models, forecasts and untapped areas for expansion. - Identified new & emerging markets, trends for business opportunities - Forecasted potential project revenue streams - Developed complex revenue models for industry targets

Overland Park, Ks

Wrote, story boarded & produced Multi Service Fuel Card Brand Video, winner of two AVIVA Communicator Awards: Gold Award of Excellence for Branded Content: Promotional / Branding Silver Award of Distinction for Branded Content: Business to BusinessOverseer of all marketing needs for our land-based business lines.In charge of maintaining and creating content for the websites that host our land-based business lines.In charge of creating marketing collateral across multiple platforms including social media, digital ads and print. Both for new business leads as well as cross promotion between our business and our customers. Create new and innovative infographics used in all collateral. Create and manage multiple email marketing campaigns through Constant Contact and Exact Target.Proficient in SEO keyword marketing. Champion at getting Google Spiders to index sites, resulting in top three organic search spots. In charge of creating and distributing direct mail advertising campaigns. Designing & producing distinct, engaging mailers sent to potential customers. Resulted in a 73% success rate in returned phone calls. Designed & monitored into production the new Multi Service Fuel Card & Multi Service Fuel Card Local, including the physical card, promotional materials, web presence, press releases, etc.Maintained strong over sea relationships with our European business lines. Work closely with their directives so our materials can transcend language and cultural boundaries. Handled all of their creative needs.Responsible for all trade show planning and all event planning for land based divisions, from conception to execution.

Overland Park, Ks

Responsibilities included – answer incoming phone calls,locating traffic attorneys across North America,processing new member applications, knowledge of Commercial Drivers License law, review and process attorney payment claims, type driver depositions, run credit card payments, ensured clients needs were taken care of, close contact with local courts, review and upload attorney W9’s for payment, take information and enter into the system member’s traffic tickets

Bachelor'S Of Arts, Art History, Criticism And Conservation, Painting

Activities and Societies: Kappa Kappa Gamma

College Credit, Painting Restoration And Figure Painting

Bachelor Of Arts - Ba, Art History, Criticism And Conservation