People Operations Specialist
CurrentProvides value added services to ensure a seamless HR experience for employees leveraging on demand capabilities of the self-service resources to help employees navigate and find solutions quickly and easily.Serves as the first point of contact for employee questions and clarifications regarding benefits, payroll, policies, processes, and other related topics, escalating as needed.Processes and supports data transactions within the HRIS system to support business needs, ensuring integrity of employee data. Provides audit support and follow-up on missing employee data Responsible for updating and maintaining service process documentation, desk-top-procedures, and knowledge base articles.May assist with HR compliance such as processing background checks and I9 employment verifications.Delivers an exceptional employee experience for all employees by advocating and modeling superior customer service.Partners with the People Excellence function to ensure a seamless onboarding process and orientation for new team members.Provides applicable documentation to the Texas Workforce Commission regarding terminations on a timely basis. Produces accurate and timely HR statistical reports on a weekly, monthly, and/or as-needed basis.
