-Oversaw all Vuyani Safari Resort sales by providing exemplary customer service to prospective clients from initial inquiries to booking via phone calls, emails, and WhatsApp messages. - Recruited, trained, and supervised a team of sales associates to manage inquiries, bookings, and social media while successfully meeting or surpassing monthly sales targets. - Visualized sales data to monitor monthly sales targets and strategically adjust marketing budgets. - Implemented a new client follow-up process for inquiries leading to a 15% increase in sales. - Performed on-site evaluations in South Africa of facilities and services to enhance client experience by identifying areas of improvement and creating project plans with management. - Revamped online inquiry forms to improve client experience while streamlining the client data intake process for the sales team, leading to enhanced cross-selling opportunities. - Collaborated with the members of the marketing teams to design materials for all marketing campaigns.

- Managed firm-wide goal setting and the performance review process for ~1500 employees.- Lead performance development training for new hires during monthly corporate inductions.- Designed and facilitated multiple trainings to upskill managers and employees on career development, people management, coaching, mentorship, and how to assess mentee performance holistically.- Managed the SuccessFactors performance system and assisted in developing KPI dashboards, providing client-facing staff visibility over their financial performance.- Created and oversaw the performance process for the KPMG Excel Internship program. Assisting with intern orientation, manager support, and compiling feedback used to make hiring decisions.- Provided regular support to staff up to director level in monitoring overall performance and performance improvement plans, handling difficult management situations and system navigation.- Assisted in leading the firm's Inclusion, Diversity, and Equity initiatives as an IDE Champion by delivering unconscious bias training.

- Managed high-touch relationships with ~250 program participants, regularly providing customized support to protégés and their corporate mentors.- Facilitated professional development mentorships by designing resources and problem-solving strategies to improve the participant experience, and strengthen mentor coaching skills.- Managed program onboarding for participants through inquiry and screening calls, application review, program interviews, and guidance on best career fit.- Handled difficult conversations and conflicts among program participants using open communication styles and relationship-building skills.- Collaborated with a team to create content and oversee the organization’s social media platforms including LinkedIn, Facebook, Instagram, and Twitter.

- Assisted a clinical therapist in the creation of treatment plans for clients struggling with various mood disorders, anxiety disorders, troubled relationships, or burnout.- Analyzed evidence-based research to develop effective treatment strategies, mindfulness exercises, and reflective guides for individual clients.- Designed program activities and tailored CBT workbooks for specialized support groups.

- Managed administrative operations by assisting participants with program applications, handling external correspondence, and drafting monthly newsletters.- Collaborated with development staff to secure organization sponsors and designed fundraising events grossing over $120,000.- Connected and maintained organization relationships with donors and sponsors via written correspondence, local events, and networking meetings.

- Counseled and educated patient parents about the Connors Scale used to assess their child’s social, behavioral, and academic issues identified by a clinical therapist. - Connected parents, school social workers, and teachers as part of patient treatment plans.- Monitored and updated symptom lists for the charts of each individual patient.