Emily Olinger Email & Phone Number

Lincoln, Nebraska, Us

The Hub provides support and access to services for young people transitioning into adulthood who are disconnected from their family and the community. Our goal is to provide unconditional support and programming for young people as they become productive, independent, contributing and active members of the community.

Lincoln, Ne, Us

Lead the organization's strategy to attract and retain top talent. Monolith is a clean tech company with its first manufacturing plant located in Hallam NE. Monolith produces clean hydrogen and cleanly made carbon black that will change the planet's future. In my role, I get to see the dedication and perseverance it takes from engineers, scientists, operators, and business professionals to develop first-of-its-kind technology.► Led organization through 40% headcount growth in first year with the organization► Improved employee engagement score by 4 points in six months with concerted effortsaround employee listening and action planning► Launched learning and development programs with a focus on e-learning, leadershipdevelopment, and team development► Launched employer brand and increased LinkedIn followers by 33% in its first year

Lincoln, Ne, Us

Every day I am thrilled to be leading our teams that drive the recruitment, development and employee experience here at Spreetail. Additionally, I get to solve the challenge of how to scale our culture from 100 people to 1000s of people. My personal vision is to help everyone live bigger, better, bolder lives through Spreetail.Achievements:► Scaled organization from 100 people to 1600 people; hiring executives, interns, front line employees, and technical professionals► Established organization culture and mapped to employee experience outcomes► Expanded location footprint from 3 locations to 8; expanded hiring reach and increased business reach through fulfillment network► 15% organizational internal mobility and 25% organization involved in development programs► Grew LinkedIn presence from 700 to 16,000 in 4 years (primarily organic growth)

Lincoln, Ne, Us

Kansas City, Missouri, Us

Champion for the experience of our customers. Collaborating with marketing, sales, finance, and product to ensure we are providing a simple, intuitive and amazing product and service for any organization that interacts with us.Achievements:► Designed customer experience impacting the product roadmap, marketing and sales initiatives► Migrated 300 customers to an upgrade product► Instituted “freemium” customer model resulting in over 1,000 new qualified sales leads in the first 6 months► Improved product utilization by more than 20% through targeted emails, webinars and customer service

Kansas City, Missouri, Us

Manage team responsible for helping government customers connect with their community members by driving deeper use of our product throughout their organization.Achievements: ► Defined service strategy focused on how to influence and target customer behavior within the product► Recruited, hired and developed 5 team members based on new service model; 3 were internallypromoted within a year► Increased customers by 40%, with 50% less staff and continued improvements in service and customer experience

Lincoln, Ne, Us

Manage 30 individuals, including four managers, who were responsible for meeting client needs with an exceptional experience. Responsibilities include human resource management of team members, identification and implementation of process/system efficiencies, and strategic planning for National Research service team.Achievements: ► Restructured service team to focus on client retention, effectiveness and experience► Reported KPIs and strategic plan across 7 products to executive leadership► Developed job descriptions, performance expectations and career paths for 100+ team members ► Created and executed client loyalty survey across 7 products and over 1,000 customers► Led employee engagement action planning (450 employees) resulting in 4 implemented plans► Developed and executed 2 leadership development programs with 40 employees in the first program

Lincoln, Ne, Us

Manage team responsible for the retention of clients. Responsibilities include hiring, leading, coaching team members to work with healthcare executives. Additionally, responsible for creating and executing strategic plans focused on increasing retention and client loyalty. Achievements:► Increased revenue by 2 million dollars in a year► Increases YoY retention of recurring revenue from 87% to 92%; $500k in additional revenue► Hired 5 account managers to work with C-suite level clients► Developed performance expectations and career plans, resulting in 3 team member promotions

Lincoln, Ne, Us

Manage long-term research projects, communicate with management and internal teams regarding status of key projects, serve as the point of contact for clients involved in the projects, and assign all project responsibilities to team members.Achievements:► Involved in the development of 5 assessments, increasing revenue runways for the organization► Established process for assessment development and validation (unknown to 9 month cycle time) ► Developed standards for validation studies, adverse impact reporting and employee engagement ► Redesigned organization’s business model resulting in $500k in revenue after the first 6 months

Lincoln, Ne, Us

Onboard new team members, develop career paths for team members, communicate to the president regarding team operations, oversee all process improvements and ensure that all team members projects were delivered on-time and with high quality.Achievements:► Led a team with a 30% increase in revenue in 2 years► Assisted in the hiring, training and development of 8 new team members, including 5 interns, 3 werehired on as full-time employees► Received performance award in 2007 and 2008, presented to only 15% of associates each year

Lincoln, Ne, Us

Work with clients and internal associates to build assessments, demonstrate ROI, assess employee engagement and present/educate on research methodology and statistics.Achievements:► Primary researcher on 15 clients, with client portfolio representing 40% of the overall company revenue ► Developed curriculum for 3 training courses to educate internal team members on research methods► Improved customer facing reporting from 2 hours to 1/2 hour per report with improve quality measures