Emily Kerby Email & Phone Number

• I led efforts to dismantle technical barriers for merchants on Shopify, driving business growth and ensuring seamless support experiences. Here's a snapshot of my journey:
• Enhanced Merchant Experience: Delivered exceptional technical support, directly contributing to improved merchant satisfaction and operational efficiency.
• Subject Matter Expert: Point of Sale issues, Wholesale, Launchpad, Sales Channels (including Google, Facebook, Amazon, and Pinterest).
• Community Builder: Cultivated a vibrant Technical Merchant Support community, fostering knowledge sharing through creation of extensive documentation and a supportive ecosystem.
• Technical Mentorship: Elevated team expertise by sharing in-depth knowledge of Shopify, mentoring peers and Advisors to enhance service delivery. Led several Tier 2 Diversity coffee talks. Created a POS troubleshooting.
• Problem Solver: Utilized a robust toolkit (GitHub, SQL, Splunk, Mode, Bugsnag, REST API, HTML) to diagnose and resolve complex issues, strengthening our support foundation.

• Provided "Customer Success Guru" support to entrepreneurs through live chats, calls, and emails.
• Helped with business questions, billing issues, minor technical problems, etc.
• Mentored several new coworkers.
• Reached out to merchants requiring follow-up for the Voice of the Merchant survey.
• Incident Response Firefighter - helped peers respond in difficult situations.

Greater Salt Lake City Area

Managed properties.

J. Willard Marriott Library

Processed Interlibrary loans.

Provo, Utah Area

Provo, Utah Area

Orem, Utah

Diploma Candidate, Software Engineering

A full-time project-based Diploma program in Software Engineering.

Bachelor Of Arts (Ba), English Language And Literature, General

Aa

Activities and Societies: Honors Program