Combining editing and design with the practical focus of operations management, I take a holistic approach to developing and promoting our projects. My responsibilities range from project management, production and editorial, website and social media management, marketing and distribution, to company development. I cultivate the look and feel of our books, with the knowledge that for any guide to be truly useful, the content and design both need to be accessible to target audiences. Recent work includes a project for two high-level account executives who want to share their professional knowledge; an advice book written by a member of the Atlanta School Board to help families become healthier and more active; and a short guide to irreverent witticisms and how to create your own by our Director of Content Strategy.From marketing plan development to implementation, I explore new ways to engage with and attract readers. In collaboration with the Director of Content Strategy, I enhance website SEO to improve organic search performances and site traffic. I also create shareable content for social media, pursue leads for collaborative marketing and promotion opportunities, oversee our Medium publication, and manage our distribution channels. I serve as our primary contact with associations such as the Independent Book Publishers Association and Nonfiction Authors Association.

Assisting with developing, maintaining, and supporting high-quality documentation such as technical and user manuals, online help, marketing collateral, and training materials.Editorial duties: organizing information and completing writing assignments; writing and editing procedural documentation (including user guides, articles, training materials, manuals, and other technical documentation for a wide range of uses); working with subject matter experts and team members to ensure that written product communicates information in a clear, appropriate, and applicable manner.Production duties: using Madcap Flare and InDesign, utilize templates and stylesheets for various single source content outputs, including PDF, HTML, Word or other as needed; assisting with product technologies and production methods; working with graphic designer to add illustrations and graphic content; assisting with validating deliverables for accuracy, readability, and usability; meet production schedules and deadlines.Internal duties: maintaining internal documentation and contributing to the company knowledge base; contributing to company development of services and offerings; help maintain, improve, and educate others about internal work tools such as Trello, Slack, and Smartsheet.

Administrative duties: acting as first point of contact via email, phone, and post; working with customer databases, data entry, via Filemaker; processing orders and assisting with submissions processing, utilizing WooCommerce and forms via Wordpress; sending orders via post and parcel service; banking cheque and credit card orders.Magazine duties: send out quarterly email to organisations to invite magazine listings; research for newsletters and magazine listings (job opportunities, writing competitions, events, retreats); enter listings into InDesign; editing Listing section of magazine; research and article writing, including regular column, ‘Scriptwriting News’; proofreading.Online Member's Area duties: help generate ideas for online events, giveaways, and expanding resources offered; regularly update resources (Careers Ladder, Pitch Prospects, Pitch Calendar, Flash Card, Poetry Challenge); post extended content from the magazine; moderate forums; manage online reviewers; contact presses for review books; staying after hours for Max Monday and, if needed, Pitch Surgery evenings. Administration Assistant position offered following three months of a six-month volunteer position; duties and hours increased after nine months.

Administrative duties: acting as first point of contact via email, phone, and post; working with customer databases, data entry, via Filemaker; processing orders and assisting with submissions processing, utilizing WooCommerce and forms via Wordpress; sending orders via post and parcel service; banking cheque and credit card orders.Magazine duties: send out quarterly email to organisations to invite magazine listings; research for newsletters and magazine listings (job opportunities, writing competitions, events, retreats); enter listings into InDesign; research and article writing, including regular column, ‘Scriptwriting News’; proofreading.Position offered following three months of a six-month volunteer position.

Set within the unique surrounds of the Dunston Staiths, The Staiths Cafe offers high quality coffee, fresh, honest food, together with basic daily essentials, fresh bread and a range of ales, ciders and wines. As a small business with a small team of employees, work is often fast-paced, requiring the ability to multitask while still offering a high level of customer service.Duties: customer service and engagement, till management, espresso machine operation, hand-lettering menus and signage, serve drinks and food, dishwashing, maintain clean and inviting space; take a holistic approach to tasks in running of cafe; remain calm and confident in a high pressure, fast-paced environment, requiring the ability to multitask while still offering a high level of customer service.

International cosmetic company which believes in making products from fresh organic fruit and vegetables, the finest essential oils and safe synthetics; buying ingredients only from companies that do not commission test on animals and in testing products on humans; words like 'fresh'​ and 'organic' having an honest meaning beyond marketing; and happy people making happy soap, putting our faces on our products and making mums proud.Duties: knowledge of the wide array of products; help customers make selections based on their likes and needs; till management; "shop theatre" active display of products; restocking.

I pursued writing opportunities, then researched and composed articles. I met deadlines, often well in advance.Examples of assignments: Completed research for infographics and chapter sections to be used in school textbooks for a middle school learning level; fact checking for a chapter and photo captions used in a history book aimed at a wide audience; and more.Some of my writing samples may be found at: https://emilyowens.contently.com/

This was a job I performed while enrolled full time in my master's of creative writing program.Duties: till management; serve drinks and snacks before shows and during intervals; maintain a clean and inviting bar and sitting area.The People's Theatre is one of the largest and oldest established amateur theatre companies in England. It functions as a community theatre, as all shows are produced by the members.http://www.peoplestheatre.co.uk/

Received training to enhance education about animals and exhibits; helped create an engaging and educational experience for visitors to aquariumDuties: oversee touch pools; engage guests at exhibits; provide information about animals, conservation efforts, and environmental concerns; ensure guest and animal safety at all times; supervise play areas.

Assistant to Dr. Pearl McHaney, Associate Dean for Fine Arts and editor of the Eudora Welty Review. Duties: solicit and organize advertisements from college presses and other literary journals, request and edit material from other organizations for the Eudora Welty Review; research work chosen to be printed, read connected writings, and prepare an introduction to the work for the EWR; provide opinions and notes on Welty’s reviews and other authors’ works, for Dr. McHaney’s current research; find copies of Welty works; inventory books to be added to the Rare Book Collection at Georgia State University Library; secretarial jobs within Dr. McHaney’s office. Changed my assistantship to gain better understanding of professors’ work and to develop experience within a university English department.

Helped to found Underground, GSU's biannual undergraduate art and literary journal in July 2010. Poetry Editor, member of reading group, helped with publicity, from July 2010 to January 2011. Duties: organize a staff, set deadlines and calendar, curate interest through a publicity campaign, organize student readings, compile and distribute submissions to the reading group, make final selections for publication, copyedit, and layout/production.

Assistant to Dr. Bryce McNeil, Student Media Advisor, who oversees all student media organizations on campus: WRAS (radio station), The Signal (newspaper), New South (literary journal), and GSTV. Duties: help with interoffice communication and deliveries, facilitate communication between student media organizations and advisor, proofread The Signal and New South prior to publication, critique The Signal, and assist my supervisor in any way. Work made me appreciate the importance of every link in a bureaucratic chain and how complex the relationships between these links are; developed a greater appreciation for student media organizations, encouraging me to pursue leadership positions.