Mange the day to day operation of fast-paced attractions by responding to unanticipated issues, attraction downtimes, and managing guest flow.Lead a diverse team of Cast Members by demonstrating commitment, leading with a positive attitude, recognition and holding Cast Members accountable for delivering excellence in The Five Key Basics.Monitor labor hours to maintain budget and perform daily Tier 1 Safety Audits to maintain the safety of Guests and Cast Members.

Managed 50-100 Cast Members on a daily basis in a variety of roles including Parking, Premium Parking, Main Entrance and Ushering. Worked along side Competition Coordinators to anticipate and fulfill clients needs; working with sports organizations such as Atlanta Braves Spring Training, AAU, USSSA softball and baseball, LaLiga, Disney Sports Tournaments, and runDisney.

Provided exemplary Guest service to Guests attending a variety of sporting events. Duties included Parking, Main Entrance, and Ushering.Hosted a series of inaugural events at our property including Florida Cup, runDisney Star Wars™: The Dark Side Half Marathon, 2016 Invictus Games, Disney’s Night of Joy, and the 2017 NFL Pro Bowl.

•Proficiency in POS system, ringing up customers, and bagging items in a timely manner•Provide customer assistance in helping locate products throughout the store•Maintain cleanliness of cash wrap station and sales floor•Assist in backroom production depending on store traffic flow

• Interview Marquette community and surrounding areas• Write feature length articles focusing in Arts & Humanities• Copy edit• Generate photos for articles as well as illustrations

Custodial Cast Member of Downtown Disney•Delivered exceptional guest service in high volume areas for a Fortune 500 company•Cleaned restrooms onstage and in cast member areas•Bussed tables in outdoor restaurant locations•Provided customer service to guests of diverse age, culture and language•Created “magical moments” to enrich guest vacation experience and stay in character with Disney storytelling and Disney Water Art•Received Fanatic Cards from fellow cast members

Anchored News and Weather during the 15 minute student-led broadcast. Adapted AP stories for broadcast in local, international, and sports.Additional responsibilities included Producer work on audio board, control switching, and graphic packaging for the production, floor directing, operation of teleprompter and studio cameras.

• Managed a minimum of five contributing and staff writers• Interviewed students, faculty and the community • Generated and edited copy and selected photos for news section• Wrote news articles for The North Wind publication on a tight weekly deadline• Designed pages for print using Adobe InDesign

Provided customer assistance in helping locate products throughout the store.Maintained cleanliness and freshness of products and displays in the frozen and dairy department.Assisted stocking shelves in other departments and on registers depending on store traffic flow.

Worked independently or as part of a large team preparing and assembling food items in kitchen area with industrial cooking equipment.Provided customer service to guests of diverse age, culture and language.Created “magical moments” to enrich guest vacation experience and stay in character with Disney storytelling.Selected by Leadership to work at the 2011 Epcot Food and Wine Festival.