Emily Panek

Emily Panek Email and Phone Number

We match companies with their PERFECT customer service partner (and get it right the first time!) 🌎 Contact Center Tech Partners, Outsourcing, Strategic Consulting, & Recruiting @ Optivity Now
Emily Panek's Location
Denver Metropolitan Area, United States, United States
Emily Panek's Contact Details

Emily Panek personal email

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About Emily Panek

We help companies looking to upgrade or outsource their customer service, find the PERFECT partner for their needs without the financial, operational, or time risk.Companies come to us when:β—₯ They have a customer service solution that can’t handle their volume and the quality they want while maintaining efficiency. So they are looking for a new TECH PARTNER.β—₯ They are looking to OUTSOURCE their customer service to save on labor, infrastructure, and material costs and ultimately manage risk and have continuity (especially during a time of change such as mergers, downsizing, or management changes).β—₯ Ultimately, they are OVERWHELMED with the vastness & complexity of options.Because they don’t want to end up with a solution that they overinvest in, have a nightmare implementing and that doesn't really solve the problem.Choosing the right partner shouldn’t be a gamble. That’s why we’re here!When clients work with us, they find their PERFECT Contact Center Vendor (Tech partner or a BPO company):✴ Without a single doubt about the suitability of the fit✴Without a trade-off between price & quality✴Without the stress of implementing, managing dynamic changes or renewalsAll of this is due to our expertise in: ➀Making unbiased & data-based needs assessments and partner matches using Speech Analytics & AI (our differentiation!) ➀Negotiations that maximize your budget thanks to our strong rapport with vendors ➀Creating robust & smooth partnerships through managing your ongoing relationship for the lifetime of the engagement.And the best part is that◐You don’t pay a penny – we earn a commission from your chosen vendor◐ We’re 100% Vendor agnostic – our data-driven approach completely eliminates bias◐ You get an ROI in record time!If finding your perfect customer service solution and getting it right the first time, without paying a penny sounds like something you’re interested in, MESSAGE ME TODAY β–² to book a free chat.Or learn more at www.optivitynow.com 🌐

Emily Panek's Current Company Details
Optivity Now

Optivity Now

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We match companies with their PERFECT customer service partner (and get it right the first time!) 🌎 Contact Center Tech Partners, Outsourcing, Strategic Consulting, & Recruiting
Emily Panek Work Experience Details
  • Optivity Now
    Chief Executive Officer
    Optivity Now Apr 2017 - Present
    Denver, Colorado, Us
    We help companies looking to upgrade or outsource their customer service find the PERFECT partner for their needs without the financial, operational, or time risk.Companies come to us when:β—₯ They have a customer service solution that can’t handle their volume and the quality they want while maintaining efficiency. So they are looking for a new TECH PARTNER.β—₯ They are looking to OUTSOURCE their customer service to save on labor, infrastructure, and material costs and ultimately manage risk and have continuity (especially during a time of change such as mergers, downsizing, or management changes).β—₯ Ultimately, they are OVERWHELMED with the vastness & complexity of options.Because they don’t want to end up with a solution that they overinvest in, have a nightmare implementing and that doesn't really solve the problem.Choosing the right partner shouldn’t be a gamble. That’s why we’re here!When clients work with us, they find their PERFECT Contact Center Vendor (Tech partner or a BPO company):✴Without a single doubt about the suitability of the fit✴ Without a trade-off between price & quality✴Without the stress of implementing, managing dynamic changes or renewalsAnd the best part is that◐ You don’t pay a penny – we earn a commission from your chosen vendor◐ We’re 100% Vendor agnostic – our data-driven approach completely eliminates bias◐ You get an ROI in record time!If finding your perfect customer service solution and getting it right the first time, without paying a penny sounds like something you’re interested in, MESSAGE ME TODAY β–² to book a free chat.Or learn more at www.optivitynow.com 🌐
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  • Eventus Solutions Group
    Vice President Of Business Strategy
    Eventus Solutions Group Nov 2017 - Apr 2019
    Englewood, Co, Us
    Eventus Solutions Group is a nationally recognized consulting and managed services firm made up of experienced professionals that are 100% focused on customer engagement. From the ground up, we have built our firm to fuse strategic planning, technology sourcing and implementation, and day-to-day operational execution exclusively in the contact center and customer engagement arena.www.eventusg.com303-868-5111
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  • Transcom
    Vice President Business Strategy
    Transcom Apr 2016 - Apr 2017
    Stockholm, Se
    Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. We are 30,000 customer experience specialists at 52 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. Transcom WorldWide AB’s share is listed on the Nasdaq Stockholm Exchange under the ticker symbol TWW.SpecialtiesBusiness Process Outsourcing, Customer acquisition and retention, Customer care and technical support, Credit collection, Debt purchase, Back office, Legal services, Market research and intelligence, CRM consulting, Translation and interpretationWebsitehttp://www.transcom.com _____________________Strategic Planning | BPO Outsourcing | Outsourcing Business | Call Center Outsourcing | Executive Management | Outsourcing Work | Contact Center Technology | Call Center | Contact Center Solutions | Market Expansion Strategy | Business Development | Workforce Managment | Contact Center Business Strategy | Cost Reduction | Call Center Efficiency | Contact Center Growth | Customer Care Strategy | Customer Service
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  • Catalyst Solutions
    Vice President, Contact Center Solutions
    Catalyst Solutions Sep 2014 - Apr 2016
    Greenwood Village, Colorado, Us
    Catalyst Solutions is an 18 year-old health plan consulting company providing advisory, operational, and technology consulting to help plans operate more efficiently, reduce risks, and manage change. Catalyst also offers fully outsourced on-shore managed services for Configuration, Claims, and Quality Assurance/Testing functions. Catalyst Assists Health Plans to: -Reduce Cost per Member-Improve Auto - Adjudication-Select, Implement, Upgrade and Support Core and Ancillary Systems (Facetsβ„’, QNXTβ„’, AMISYSβ„’, HealthRulesβ„’, Tapestry, Proprietary, etc.)-Configuration - Design, Build, Assess, Support, Train-Strategy - New LOBs, Market Expansion, Plan Operations, Technology Road-Mapping, Organizational Design-Quality Assurance/Testing - Strategy, Execution, Assessments, Tool Optimization-Improve Provider Data Consistency-Program/Project Delivery and Vendor Management-Optimize Business Process/Reduce Costs of Manual Activity/Change Management-Use Data to Drive Decisions-Eliminate Technology Inefficiencies (Custom Code Rationalization, System Performance Optimization)-Efficiently Integrate Business Processes, EDI and Applications-Data-Governance, Management, Reporting-Reduce Technology Debt-Nimbly Digest Mandates Please contact info@catalystsolutions.com or visit our website at www.catalystsolutions.com Sales Prospecting | Sales Leader | Health Care Consulting | Operations | Call Center Consulting | Contact Center Consulting | Business Development | Executive Leadership | Technical Services | Vice President Sales | Vice President Contact Center |Contact Center Technology | Developing Partnerships | Management Consulting | New Market Entry | Risk Strategy | Market Expansion Strategy | Alliance Management | VP Sales | VP Contact Center Solutions | New Technology Research | Customer Relationship Development | Sales Hunter | Outsourcing | Fortune 100 Sales
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  • B. The Product
    Chief Executive Officer
    B. The Product 2010 - Sep 2014
    Developed the marketing and sales strategies that expanded the business into prestigious retailers.B. The Product is now one of the leading brands in hair care with over 200 locations with retail industry leaders: Bergdorf Goodman, Neiman Marcus, Nordstrom and Dillard's. Conducted industry and market analysis creating the road map for branding and the business plan for the company._____________________Corporate Strategy | New Market Entry | Business Plan Creation | Market Expansion Strategy | Fortune 100 Sales | Retail Strategy | Hair Care | Product Branding | E-Commerce | Strategic Marketer | Multichannel & E-commerce Strategy | Sales Hunter | Online Retail Consulting | Brand Management | Public Relations | Positions & Branding | Raising Money | Business Development | President Operations | Sales Prospecting | Strategic Sales | Negotiation | Building Companies | President Sales | Product Creation | Deal Structuring | Fulfillment | Direct Sales | Outsourcing
  • Cambium Learning/Voyager Learning | Education Company
    Director
    Cambium Learning/Voyager Learning | Education Company Mar 2005 - Jan 2011
    Dallas, Texas, Us
    Responsible for operational management and direction of customer service and business development. Effectively managed cross-functional teams in Massachusetts, Colorado, and California. The leader and provider of strong change leadership for mission-critical enterprise projects including merger integration while driving cost savings. Analyzed existing business processes of newly acquired companies, re-engineered and redefine existing processes, and promoted the overall adoption and integration of enterprise-wide systems as well as core competencies. Contributed to the business growth success by implementing a forecasting and scheduling system for schedule and capacity planning. Re-engineered and restructured customer sales cycle internally by establishing efficiencies and best practices which shortened transaction time. Created employee development, monitoring, quality assurance and training programs. Established performance metrics to ensure overall corporate employee accountability. _____________________Operations Restructuring | Operations Audit | Budget and Resource Planning | Operations Executive | Resource Allocation | Process Design | Inventory Strategies | Sales | Customer Service | Business Development | Sales Leader | Sales Prospecting |Operations Leader | Executive Management | Workforce Managment | Sales Hunter | Contact Center Technology | Sales Management | Market Expansion Strategy | Strategic Planning | Strategic Sales | Consultative Sales
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  • Izes Consulting Solutions | Call Center Consulting Company
    Vice President
    Izes Consulting Solutions | Call Center Consulting Company Mar 2001 - Mar 2005
    Led full lifecycle sales management process from initial client/partner relationship development,needs assessment, proposal generation, contract negotiations and closing. Responsible for the overall operating functions of the corporation. Process re-engineering for major companies: Great-West, HealthLink, Excellus BlueCross BlueShield and The El Paso Electric Company. _____________________Management Consulting | Contact Center Consulting | Call Center Consulting | Sales Development | Strategic Planning | Change Management | Health Care Consulting | Business Development | Sales Hunter | Business Plan Creation | Leadership Consulting | Executive Management | Outsourcing | VP Sales | VP Business Development | VP Contact Center | Workforce Management | Vice President | Sales Prospecting | Resource Planning | Program Management | Market Expansion Strategy
  • Frontier Communications
    Director Of Operations
    Frontier Communications 1994 - 2001
    Dallas, Texas, Us
    Managed 23 direct reports and over 200 employees in management, operations, customer service, technical support and project management. Ensured the profitable operation of multiple 24x7 call center operations supporting fortune 200 companies each day via complex audio, video and data conferencing services. _____________________Management Consulting | Contact Center Consulting | Call Center Consulting | Sales Development | Strategic Planning | Change Management | Health Care Consulting | Business Development | Sales Hunter | Business Plan Creation | Leadership Consulting | Fortune 100 Sales | Executive Management | Outsourcing | Workforce Management | Resource Planning | Program Management | Market Expansion Strategy
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Emily Panek Skills

Business Development Cross Functional Team Leadership Strategic Planning Leadership Management Account Management Integration Marketing Strategy Sales New Business Development Salesforce.com Strategy Contract Negotiation Project Management Change Management Marketing Operations Management Strategic Partnerships Crm Start Ups Sales Management Forecasting Enterprise Software Product Management Business Planning Entrepreneurship Sales Operations Budgets Product Development Call Centers Lead Generation Branding And Identity Brand Managment Brand Development Strategy Professional Communication Mergers And Acquisitions Market Analysis Brand Development P&l Management Competitive Analysis Direct Sales Process Improvement Team Building Customer Relationship Management Business Process Improvement Consulting Program Management

Frequently Asked Questions about Emily Panek

What company does Emily Panek work for?

Emily Panek works for Optivity Now

What is Emily Panek's role at the current company?

Emily Panek's current role is We match companies with their PERFECT customer service partner (and get it right the first time!) 🌎 Contact Center Tech Partners, Outsourcing, Strategic Consulting, & Recruiting.

What is Emily Panek's email address?

Emily Panek's email address is em****@****usg.com

What is Emily Panek's direct phone number?

Emily Panek's direct phone number is +131066*****

What skills is Emily Panek known for?

Emily Panek has skills like Business Development, Cross Functional Team Leadership, Strategic Planning, Leadership, Management, Account Management, Integration, Marketing Strategy, Sales, New Business Development, Salesforce.com, Strategy.

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