Emily Paredes Email & Phone Number

London, England, Gb

Assisted participants with pension related inquiries and procedures in a high volume call environment using white glove service standards. Maintained heightened professionalism and exceeded customer service expectations utilizing service center provided tools while working remotelyDisplayed a strong sense of versatility and enthusiasm to learn new client knowledge bases and policies through cross-training.

Us

Utilized high-level customer service skills including conflict resolution, problem solving and decision-making skills. Delivered problem-solving solutions to Walt Disney World guest’s post-visit concerns via email, phone, social media platforms, and letters. Partnered with varying levels of partners, including Disney Leaders and Executives, to assist with questions or guest service opportunities. Also worked on multiple complex guest cases simultaneously.

New York, New York, Us

Assisted customers with selection of products and services. Met with a variety of customers in order to understand their needs and expectations. Conducted one-on-one appointments and recommended products and services which aligned with individuals’ desires and needs. Developed attractive product displays and decor to enhance customer experience and boost sales. Organized pop up sales with various distributors (ie. Kleinfeld Bridal, Morilee Dresses) and ensured inventory was up to date. Enhanced customer satisfaction ratings (ie. online reviews) by resolving issues efficiently. Maintained a clean work environment at all times to allow clients to shop at their leisure.

Anaheim, Us

Initiated friendly conversation with each guest in order to determine the level of assistance required. Maintained a friendly, outgoing personality to promote a positive work environment and satisfy guests’ needs. Assisted in ringing up sales at registers and professionally handling guest purchased merchandise Cross trained in multiple areas offered in retail at various resorts (i.e. ornament calligraphy, leather writing, & stock replenishment). Walked long distances and stood in one place for multiple hours in order to stock multiple stores over the course of one day. Went above and beyond to create magic for guests and exceed expectations while working in a team driven environment.

Montclair, Nj, Us

Coordinated the development and implementation of students’ Individualized Education Plans/Programs (IEPs). Led groups of youth in discovery exercises (ie. questionnaires, ice-breaker activities, storytelling seminars) and offered personalized support to individuals in need of extra assistance. Observed and documented youth behaviors and actions. Compiled spreadsheets and documents to help keep proper confidential documentation of cases, including produced documents and reports. Filed, copied, or faxed required paperwork to appropriate parties. Maintained a professional level of confidentiality at all times. Observed correspondences with outside mental health service providers to coordinate in-school support.

Anaheim, Us

Lake Buena Vista, Florida, Us

Daily operated safety critical positions and ensured the safety of all guests and cast members.Closely worked with guests as key role in entertainment and security.Quickly and efficiently learned long scripts and spiels pertaining to the attraction and show readiness.Conducted tours and performed with eloquence and composition before hundreds of guests daily.Manually operated a moving tram daily, often filled with as many as 70 guests at a time.Demonstrated and clearly explained safety processes and emergency procedures to guests before starting extended tours.Assisted guests using Disability Assistance Services (DAS) with return times for our attraction.

Lake Buena Vista, Florida, Us

Maintained station preparedness and stocked various supplies service locations.Continuously supported cast and guests under high pressure situations.Upheld food safety standards at all times.Received orders from resort guests and eloquently explained various location offerings. Executed cash transactions quickly and accurately.Supported other areas of the restaurant in set up, cleanup, prep work, and equipment maintenance.