I spearheaded the development of training video scripts for new hires, creating engaging content that supported smooth onboarding and kept compliance at the forefront. During the global pandemic, I worked closely with the team to adapt our business model, a shift that earned recognition from our CEO and helped solidify our presence in the marketplace. In addition, I took charge of overseeing and editing our website, ensuring quality assurance while providing valuable marketing feedback.… Show more I spearheaded the development of training video scripts for new hires, creating engaging content that supported smooth onboarding and kept compliance at the forefront. During the global pandemic, I worked closely with the team to adapt our business model, a shift that earned recognition from our CEO and helped solidify our presence in the marketplace. In addition, I took charge of overseeing and editing our website, ensuring quality assurance while providing valuable marketing feedback. My collaboration with engineers and the UX team helped enhance the overall user experience, making sure our online presence was both effective and seamless. Show less

Set up social media and website marketing presence on a new educational platform and mobile app that offers an interactive portal to students, alumnae, visitors and staff that increases awareness and greater community engagement • Provide quality assurance and marketing feedback for mobile app product to engineers and UX team• Write and edit company collateral including video clips, leadership bios, company story and more

I led the development and execution of tailored training programs, providing on-site support for high-profile events, including the Super Bowl, ensuring everything ran smoothly. I also managed all customer messaging and communication across social media platforms, keeping our audience engaged and informed. One of my key achievements was overseeing app submissions to both the Apple App Store and Google Play Store, achieving an impressive 12-minute approval time, while meticulously… Show more I led the development and execution of tailored training programs, providing on-site support for high-profile events, including the Super Bowl, ensuring everything ran smoothly. I also managed all customer messaging and communication across social media platforms, keeping our audience engaged and informed. One of my key achievements was overseeing app submissions to both the Apple App Store and Google Play Store, achieving an impressive 12-minute approval time, while meticulously ensuring the accuracy of metadata and graphic assets. Additionally, I worked closely with 3rd party vendors and our client services team to resolve customer issues, enhancing satisfaction and expediting the app approval process. Show less

I took charge of training and coaching over 200 event staff on product utilization and best practices before Levi's Stadium's opening season, ensuring they were fully prepared for the high demands of the venue. I also optimized logistics for more than 20 events, streamlining operations to improve efficiency. By leveraging customer insights, I elevated the mobile app’s UI functionality and identified new opportunities to enhance both product training and demonstrations. Additionally, I… Show more I took charge of training and coaching over 200 event staff on product utilization and best practices before Levi's Stadium's opening season, ensuring they were fully prepared for the high demands of the venue. I also optimized logistics for more than 20 events, streamlining operations to improve efficiency. By leveraging customer insights, I elevated the mobile app’s UI functionality and identified new opportunities to enhance both product training and demonstrations. Additionally, I project-managed video marketing shoots, handling everything from editing to scouting and touring potential locations to bring the brand’s vision to life. Show less

I played a key role in generating 100% of our Year 1 revenue by partnering closely with the team to drive quality assurance initiatives for the initial product demonstration of our concierge app at Levi's Stadium. My focus on detailed project management helped significantly reduce post-shipment bugs, ensuring smoother performance after launch. Additionally, I led quality assurance efforts for our mobile applications on both iOS and Android platforms, applying industry-leading best… Show more I played a key role in generating 100% of our Year 1 revenue by partnering closely with the team to drive quality assurance initiatives for the initial product demonstration of our concierge app at Levi's Stadium. My focus on detailed project management helped significantly reduce post-shipment bugs, ensuring smoother performance after launch. Additionally, I led quality assurance efforts for our mobile applications on both iOS and Android platforms, applying industry-leading best practices to ensure a seamless user experience. Show less