• Provides administrative assistance to the Learning and Development team as well as the Post Occupancy and Land Disturbance branch• Responsible for doubling JTA class attendance through targeted email campaign blasts to all Fairfax County employees• Reserves rooms for JTA, Site Code Academy, and Building Code Academy classes and meetings• Acquires technical equipment for classes and meetings, provides minor troubleshooting support as needed • Manages training calendar for all classes• Makes and cancels appointments on behalf of management; maintains supervisor’s calendar• Creates Purchase Requisition forms for catering, course supplies, and other department needs; resolves discrepancies and ensures delivery• Reviews and reconciles purchase orders against JTA budget• Prepares a variety of complex disbursement forms, including travel forms for routing and approval• Tracks and maintains attendance• Distribute and analyze class evaluations in order to recommend content and class improvement• Creates and implements various teaching tools such as PowerPoint presentations, brochures, handouts, and posters• Prepares JTA statistic reports to share with the Executive Team• Responsible for establishing a system to track and analyze various metrics for JTA and Site Code Academy• Administers classes through the Fairfax County training program, EmployeeU• Fields incoming citizen land development complaints by answering telephone and monitoring Land Disturbance email• Uses spreadsheets and databases, including Smartsheet and FIDO, to manage and maintain citizen land development complaints• Routes public requests for appeals and license renewals to appropriate branches• Proofs notices of violation and other legal documents for spelling and grammar

• Reviewed and updated GMM appraisal policies in accordance with Appraiser Independence Requirements • Created and updated training material and facilitated training webinars• Collaborated with multiple departments to revise appraisal reports • Maintained current knowledge of federal regulations to ensure all orders and reports were compliant • Created and sent internal communication announcements to alert company to policy changes, fee changes, and AMS updates• Researched loan program qualifications to ensure correct appraisal products were ordered• Assisted with monthly reporting to capture various appraisal statistics• Reviewed appraisal reports for quality and completeness• Managed and monitored orders for all branches of company• Maintained branch specific appraiser panels• Cultivated and maintained working relationships with appraisers• Troubleshot appraisal management system accounts• Worked with finance department to generate payment reports• Ensured timely remittance to appraisers

• Maintained, investigated, and evaluated 325 workers’ compensation claims • Audited and analyzed medical bills and reports• Calculated and negotiated scheduled loss of use awards as well disability payments• Controlled and managed workers’ compensation costs• Streamlined administrative processes and identified process improvements• Oriented new hires on medical billing, claims analysis, and software training• Assisted claimants through all steps of their claim and addressed every need and question while remaining compassionate and sympathetic• Reviewed updates to New York State Workers’ Compensation Law