Emily Pfeffer Email & Phone Number

Largo, FL, US

Largo, Florida, United States

Largo, Florida, United States

• Enhanced Terminus’ SFDC Managed Package by enabling GitHub workflows and building technical documentation for Terminus’ Engineers to troubleshoot, fix bugs, test, and deploy updates.
• Resolved 42% of the Data Application team’s 402 completed tickets in 2023, most of which directly contributed to increased pipeline and product satisfaction survey rates for those new services and feature enhancements.
• Developed and maintained all backend services using Maven and Java. In tandem with every service’s code repository, built and deployed the service’s Docker, Kubernetes, and various AWS needs (e.g., EKS, Dynamo, Glue.
• Converted the HubSpot Integration service’s framework from Bazelisk to Maven, switched its language from Golang to Java, and enabled its gRPC gateway. Developed API endpoints, SQS consumers and producers, and SNS.
• Removed unused S3 buckets and Transfer Family SFTP servers, reducing AWS costs by $18K+ per year.
• Enabled autoscaling of AWS containers for performance, scalability, and to reduce financial costs.

Rome, Georgia, United States

• Managed a team of 9 remote, offshore Data Operations Engineers (Ukraine and India) and steered all team-specific Jira projects/tasks. Fostered a flexible and collaborative team that continued to strongly exceed.
• Configured businesses’ Data and Measurement Studio products within the Terminus platform. Participated in customer-facing calls to ensure technical requests were feasible and delivered as expected.
• Strived to improve the efficiency and sustainability of Data Operations Team processes.
• Collaborated with other team leaders and departments.

Atlanta, Georgia, United States

• Assisted onboarding customers with technical steps, including CRM integration user enablement.
• Configured businesses’ Data and Measurement Studios in the Terminus platform.
• Built and ran custom reports against various large databases using Athena, MySQL, PostgreSQL, and Python.
• Configured and enabled SAML SSO for businesses using the Terminus platform via Okta.

Rome, Georgia, United States

• In addition to the responsibilities of my previous role, fulfilled the following duties due to promotion.
• Mentored and coached lower-level analysts. Managed all business analysis processes and activities.
• Developed and implemented Benefits Management procedures in alignment with the university’s strategic goals.
• Completed needs analyses on the Project Management Office pipeline for business case development.
• Defined and aligned the organization’s business analysis activities and processes with PMI.
• Configured software templates in alignment with the organization’s Project Management needs.

Gainesville, Florida, United States

• Lead Business Analyst within the UF Information Technology’s Project Management Office (PMO).
• Assisted with the implementation of software deliverables, such as External Identities for the University of Florida’s Distance and Continuing Education program, which reduced registration time by over 60%.
• Facilitated, elicited, and documented business needs, requirements, and use cases with stakeholders. Built diagrams using UML and BPMN. Reviewed and approved all documentation with stakeholders.
• Used advanced business analysis techniques, such as Pareto Analysis and MoSCoW prioritization, to analyze current state, design future state, and present valuable improvements based on gap analysis.
• Traced and monitored business, stakeholder, functional, nonfunctional, and transition requirements on a variety of projects, such as compliance with Payment Card Industry (PCI) standards across the university.
• Administered, configured, and maintained systems used across PMO, including Micro Focus Portfolio and Project Management (PPM) application, SharePoint Online project sites, and TerminalFOUR website.

Gainesville, Florida, United States

• IT Service Management Lead for the University of Florida’s Shared Services groups.
• Maintained and supported Service Management applications, myIT and myRequest. Worked cross-functionally between UF Information Technology and campus. Resolved over 800 issues.
• Worked with UFIT Partners to analyze current and future states, business needs, and processes for continual service improvement. Provided customers recommendations using technical solutions.
• Managed a medium-sized project to upgrade and restructure UF Shared Services’ Service Management system. Completed full data analysis, normalized all data, and designed dynamic security structure.
• Reduced onboarding time for new tenants by 80%. Migrated new tenant from costly Service Management tool to redesigned one, reducing financial costs by 38% annually.

Hawthorne, Florida, United States

Gainesville, Florida, United States

• Fulfilled all aspects of the Service Design Lifecycle to implement Talent Management Suite modules for customers.
• Developed and implemented internal software training across Professional Services organization.
• Successfully implemented Succession Planning and Performance modules for a Fortune 500 company.
• Improved configuration specification templates for Professional Services with advanced Excel macros.

Master Of Science - Ms, Information Systems And Operations Management

Bachelor’S Degree, Mathematics

Major: Mathematics | Minor: Economics

Associate’S Degree, Mathematics

Activities and Societies: Students Working Against Tobacco