Emily Griffin Email & Phone Number

Portland, ME, US

Portland, Maine Area

Portland, Maine Area

• Restructured a new standardized onboarding framework designed to support rapid scalability of the business resulting in 50% reduction in onboarding lifecycle.Led transition initiative for re-platforming 150 customers.
• Creates and defines functional design scope and integration requirements.

Portland, Maine Area

Portland, Maine Area

Conducted detailed business process analyses and designs training plans to match business practices and support new customer onboarding. Created and managed multi-objective project plans. Prioritized all tasks to meet deadlines. Tested new software applications and functionality and collaborated on Quality Assurance activities. Responsible for all duties.

North America

Oversight for 30% of new sale revenue and 46% of client upsale revenue in FY2012 where total division revenue was $950,000 and a 285% increase from FY2011. Initiated a partnership approach to the sales process which results in long-standing customer relationships and superior brand identity. Provided consultation and industry expertise to existing clients.

Utilized knowledge of complex (collegiate) hospitality operations to develop sales messages and increase market visibility. Consultative approach to selling which focuses on relationship-building for the purpose of long-lasting client-customer partnerships. Assisted entire sales team with lead generation and prospecting, as well as identifying new.

Managed software implementation projects and provide on-site user training on hospitality management software applications for colleges, universities, retreat centers and museums in North America. Conducted business analyses and design training plans to match business practices. Created high level project plans and keep projects on task to meet deadlines..

Coordinateed and monitored all logistical aspects of conferences and special events for external and internal customers including, but not limited to, room scheduling, housing accommodations, food service, facilities set-ups, security and media.Managed on-site registration process for programs and special events as necessary.­Primary on-site customer.

Product Leader Certificate, Product Management

Bachelor Of Arts

Activities and Societies: Alpha Delta Pi Sorority (President, 2004 | Recruitment Vice President, 2003)

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