Emily Griffin Email & Phone Number

Portland, Me, Us

Portland, Maine Area

Portland, Maine Area

Restructured a new standardized onboarding framework designed to support rapid scalability of the business resulting in 50% reduction in onboarding lifecycle.Led transition initiative for re-platforming 150 customers, including a 90% conversion rate in 8 months.Collaborates with the 4tell executive team for the achievement of customer satisfaction and long-term account goals in line with company vision and values.Develops and standardizes training and partner enablement materials including but not limited to sales collateral and online workshop delivery plans. Nurtures and cultivates relationships with C-suite and executive-level decision makers in government, healthcare, engineering, corporate and hospitality industries.• Creates and defines functional design scope and integration requirements.

Portland, Maine Area

Portland, Maine Area

Conducted detailed business process analyses and designs training plans to match business practices and support new customer onboarding. Created and managed multi-objective project plans. Prioritized all tasks to meet deadlines. Tested new software applications and functionality and collaborated on Quality Assurance activities. Responsible for all duties related to implementing capital planning and assessment software following a new client sale; producing and adhering to mutually agreed upon project timelines between 4tell and the client.

North America

Oversight for 30% of new sale revenue and 46% of client upsale revenue in FY2012 where total division revenue was $950,000 and a 285% increase from FY2011. Initiated a partnership approach to the sales process which results in long-standing customer relationships and superior brand identity. Provided consultation and industry expertise to existing clients to improve efficiencies as well as to prospective clients to secure future business. Collaborated with the Sales Team to build strong messages and relationships which further the company’s principles and financial objectives. Identified and developed new business initiatives to increase market penetration of the company’s software products. Guided all sales activities in the prospect life-cycle, including but not limited to lead generation, demos, negotiations and closing. Developed and implemented annual marketing plans which met both personal, team and company goals of expanding Kinetic’s overall market share in North America. Recognized key decision-making factors during the sale process for the purpose of recommending appropriate upsales and effectively predicting conversions.

Utilized knowledge of complex (collegiate) hospitality operations to develop sales messages and increase market visibility. Consultative approach to selling which focuses on relationship-building for the purpose of long-lasting client-customer partnerships. Assisted entire sales team with lead generation and prospecting, as well as identifying new opportunities and markets. Conducted personalized software demonstrations to prospects and existing customers alike to highlight the specific ways Kinetic products will exceed their expectations.

Managed software implementation projects and provide on-site user training on hospitality management software applications for colleges, universities, retreat centers and museums in North America. Conducted business analyses and design training plans to match business practices. Created high level project plans and keep projects on task to meet deadlines. Developed ongoing training topics and deliver web-based training workshops. Managed existing client accounts. Provided consultation to existing clients to improve efficiencies and to prospective clients to secure future business. Tested new software applications for North American base and participate in Quality Assurance activities.

Coordinateed and monitored all logistical aspects of conferences and special events for external and internal customers including, but not limited to, room scheduling, housing accommodations, food service, facilities set-ups, security and media.Managed on-site registration process for programs and special events as necessary.­Primary on-site customer service representative and liaison for clients and vendors.Interfaced with facilities, dining & catering, media services and information technology units to utilize and maintain equipment necessary for successful implementation of special events or programs.Tracked revenue and expenses related to each program and/or special event including all billing details related to programs and/or special events.Developed and maintained procedures for coordination of all services involved in event management and registration processes.

Product Leader Certificate, Product Management

Bachelor Of Arts

Activities and Societies: Alpha Delta Pi Sorority (President, 2004 | Recruitment Vice President, 2003)

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