• Drive the People & Culture and internal Operations agenda for a department of 300 staff, setting annual action plans as a result of engagement survey results and listening activities. • Lead performance management activities including annual review processes, PiP processes, career path planning and People Management skill development.• Acted as Resource & Recruiting Manager managing resource conflicts, reporting to partners and leadership, coordinating recruitment activities and budgets, developing business cases for and managing team restructures. Steer Co member for resource management changes in Advisory. • Responsible for internal communications in the department including agenda setting for townhalls and leading operations for broadcasts and internal conferences. • Only non-partner or director member of the IIDA Strategy group, setting and reviewing department strategy across all areas including forecasting and governance. • Managed direct reports including appraisals and performance, regular coaching and mentoring. • Member of the National Business Support Leadership Team, steering business support activities across BDO.