Emily M. Email & Phone Number

California, United States

- Monitored network traffic, logs, and alerts to swiftly identify and respond to security incidents.- Applied technical problem-solving skills to troubleshoot and resolve security incidents and vulnerabilities.- Utilized firewalls, IDS/IPS, SIEM, and endpoint protection to ensure network security.- Implemented workflow and procedures for system deployment and maintenance.- Developed and delivered cybersecurity training for organizational employees.- Prepared technical reports and documentation on security incidents and vulnerabilities.- Managed administrative access and oversight of phishing simulation software.

- Oversee the daily performance of computer systems.- Set up equipment for student and faculty use, performing or ensuring proper installation of cables, operating systems, or appropriate software. - Answer user inquiries regarding computer software or hardware operation to resolve problems.- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.- Enter commands and observe system functioning to verify correct operations and detect errors.- Generate approximately 3 tickets per day using ServiceNow.