Emily M. Poerio Email and Phone Number

• Drove revenue growth and profitability through 12+ partnership client programs, resulting in $11M incremental revenue for 2023.• Managed a dispersed team of up to 15 resources across 3 customer channels, achieving record performance in Turn around Times (TaT) and NPS.• Led continuous improvement initiatives, saving $4M in costs in 2022 and increasing margins across the business.

• Grew repair network while maintaining KPI performance and margins in UbreakiFix by Asurion (Carry In, Remote Tech, Depot) during COVID. Opened 164 stores (770 total managed); deployed 650 vans; 5 depots by end of 2020. • Implemented business continuity plans for COVID and pivoted daily across network for closures, reduced hours, civil unrest, and staffing challenges. • Led process design, tooling and field execution for new Curbside Repair for In Store and Car Upfit Tooling for In Vehicle repair prior to vans in field saving business > $600K / day in cost avoidance for claim buyouts. • Expanded remote tech coverage, leading the rollout of 650 UBIF Vans. Orchestrated across banks/fleet management companies, vehicle OEMs and owners to execute leases, wrap, upfit and deploy units.• Established Van Council (internal / external stakeholders). Implemented over 10 key strategy changes in field.• Launched UBIF Orlando (UROC) depot operations and transitioned 6 depots into single operation • Led team to exceed AOP volume targets in all channels and meet KPIs in 2020 and 2021, and 2023.• Drove continuous improvement, Repair success increased by 10%; Launched Re-Repair saving $3M • Deployed Field App to 3000+ technicians, expanded business, increasing efficiency by 15%, developed workflow and integration for Home+ sales.• UBIF Change Management Strategy: Developed, recommended, and obtained leadership alignment for change management strategies and roadmaps across multiple stakeholders and teams, including Engineering, Finance, Customer Solutions, ensuring effective integration of change plans across the business. - Executed 111 technical launches in 2H of 2021 (with 12 development release cycles; 4 lead developers) - Consistently managed and prioritized roadmap ~$20M in revenue driving projects

• Established SCM Strategic Initiatives Team and related portfolio processes, decision criteria, tools, templates meeting forums, communication plans and scorecards. • Decreased duration from idea to execution for prioritization and GTM project delivery execution by 35%• Staffed and developed team of 7 resources responsible for delivering more than $25M benefits for Supply Chain, Client and Product.• Led SCM and Technology teams in design, launch and scale of new product (SDES) for 2 largest customers – Vzw & ATT (Same Day Expert Setup)• Implemented repair capabilities in 150 AT&T Stores in conjunction with OEM Apple Purchasing Agreement (APA) requirements of tooling and calibration • Spearheaded SCM workstream planning for merger / acquisition of UBIF an integrating technology systems, technicians, OEM requirements and client / customer requirements across 150 stores and remote tech network within 90 days.

• Led 40+ person global team in strategy and execution of first DAX ERP transition ( 3 countries; 8 entities) • Achieved global alignment across /SCM teams of over 75+ business processes, eliminating workarounds of over 50% of processes.• Created Global Training modules as basis for Europe End User Training and other subsequent regions.• Built data migration template and processes for use across Global Dax TransitionsGlobal Payroll Strategy & Execution• Defined 3 yr. Global Payroll Strategy that included vendor assessments, scorecard design, capabilities map, cost assessments and recommendations across all regions that directed the workplan for the corporation for 2017-2019• Japan Payroll Selection– Led vendor / technology study to develop aligned strategy and implementation plan. across Asurion Japan Finance executives, Technology and Finance.• ·Led Transition of US / Canada Region from ADP to Ultipro Platform. Led cross-functional team and vendors in planning and executing transition of all US employees to new payroll platform shifting from ADP to UltiPro. Benefits: Cost savings, closing security issues, payroll operation efficiencies, alternate pay structure solutions

Directed Device Product Management activities to define and drive the roadmap and strategy of the Horizon Platform ($100M+ investment) and transition of the core Device Protection business of Asurion and its 285M+ subscribers. • Led product strategy, capability roadmap,, global alignment, designing great product /customer experiences thru product realization, and ongoing lifecycle management activities of the portfolio.• Delivered Horizon Product Release 1 for Latin America Clients (Telcel, American Movil) early with 30% additional capabilities by leveraging updated Horizon Operating Model. Operating model reduced handoffs by 70% and streamlined team from 25 part time business resources to 5 dedicated Product Owners

Responsible for defining and developing both the competency as well as a new high performing team to lead planning and delivery of Product Initiatives.• Built and led a team of 6 product managers responsible for product solution, design and service offer definition, go to market launch planning, lifecycle management of over $110M in value.• Created and executed consistent processes intake through performance measurement. • Defined SLA for portfolio process duration – met goal 100% of all initiatives. • Completed over 10+ cross functional process improvements to drive effectiveness, efficiency and clarity of Enterprise Client Delivery Process and quality of in market Product.• Developed a delivery strategy for all roadmaps, in partnership with Client & Product • Established a resource management planning process and tools to drive investments.• Enhanced portfolio reporting to provide detail on project business drivers, business impacts and investment.

Directed and managed team responsible for delivery of technology and strategic initiatives for Asurion's North American and corporate business units for handset protection and retail extended service contract products. Managed strategic client relationships to advise and execute on product development, technical implementations, and sales support activities.• Delivered 70+ client initiatives in 2008-2011 including Account Based Coverage, iPhone protection plans, Mobile Backup and Recovery programs, Tradein, Tech Support, Retail programs as well as Marketing Promotions.• Launched first Tech Support product for Asurion - in 45 days (currently reached over 45M customers) • Led cross-functional departments and executives in Annual Operating Plan and development of Client Roadmaps for 2009-2011