My work focuses on using both quantitative and qualitative research methods to gain deeper insights about users across a variety of domains. I have 10+ years of experience conducting cognitive interviews, focus groups, usability testing, observations, and then translating those insights into deliverables such as training and education materials, technology recommendations, reports, insights videos, and presentations. I've conducted qualitative research within a variety of domains, including consumer research (hospitality, e-commerce, virtual reality), non-profit organizations, intelligence (HIG/FBI), nursing, social work, petrochemical operations, patient education, and government services (Social Security Administration, U.S. Army, U.S. Navy, Air Force UAV operations).Re: usability testing, specifically - I have conducted usability interviews with 500+ participants, with over half of these interviews being conducted remotely. The majority of my experience has been using Zoom, Bluejeans and vMix.Most recently, I ran an agile UX research program for a virtual reality company in which I conducted 400+ usability tests across 4 years. These interviews took place both in-person and remotely, and involved uploading software prototypes into virtual reality headsets, streaming onto a video platform, and recording the video. I have also conducted usability testing on desktop, laptop, and mobile versions of websites for several other non-profit and e-commerce clients. These projects have involved collaboration with and presentation of findings and recommendations to diverse client teams, including product managers, designers, web developers and engineers.

http://theband.io At The Band, we focus on using innovative, human-centered approaches to gain meaningful consumer insights. Our priority is on designing a tailored experience for each client and delivering insights that will have an impact on key business decisions. We do this by recruiting consumers using a more deliberate and personal approach, getting creative with the way we learn from consumers, and delivering a final product that resonates with our client and their entire team.

www.361interactive.com-Developed practical exercises for both the classroom and field to train Army leaders in sociocultural thinking -Worked with the 361 team on marketing and branding efforts

www.shadowboxtraining.com- Developed and delivered scenario-based, cognitive training to improve novice decision-making across variety of domains, including military, healthcare, petrochemical operations, and social work- Conducted cognitive interviews with domain experts, analyzed interview data- Produced technical reports and professional presentations- Worked with clients and research partners to determine project objectives and approach- Led marketing and branding efforts (social media management, internal marketing/branding materials, TEDxDayton talk)- Created the founder's professional website: www.gary-klein.com- Supported content and design efforts for the company website: www.shadowboxtraining.com - Assisted in business development efforts and proposal writing

https://www.ara.com/capabilities/cognitive-solutions- Conducted research to assess decision-making and other expert skills in domains including FBI interrogation, intelligence analysis, military, Social Security Administration - Developed coding schemes for interview data- Assisted in the design and implementation of experiments - Conducted qualitative and qualitative analyses on interview, experimental data - Produced technical reports and presentations- Prepared proposals for government contracts - Collaborated with multidisciplinary teams, including practitioners and academics

- Promoted the Department of Psychology through community outreach activities, student panels, and recruiting events- Designed and disseminated several creative marketing products as part of an effort to brand the Psychology Department within the University (banners, window decals, bumper stickers, apparel) - Led graduate preparation workshops for undergraduates - Managed all digital communications and social media for the Psychology Department

- Provided academic advice (curriculum and class planning, academic issues, career development) to undergraduate students - Managed all digital media communications and marketing-related issues - Designed and led graduate school preparation workshops- Represented the Psychology Department at University events - Developed and managed activities to increase student engagement

- Assisted in the development and administration of a large-scale workplace climate survey- Performed quantitative analyses using Statistical Package for the Social Sciences (SPSS)- Assisted the Co-PI in the development of interview scripts regarding faculty workplace issues- Supported the design and implementation of a gender stereotypes campaign across four academic institutions - Conducted qualitative analysis on faculty interview data - Managed and trained a team of undergraduate lab assistants on collecting, analyzing, and interpreting laboratory data - Assisted in the development of surveys and experimental protocols - Wrote up data for technical reports, manuscripts, and professional presentations

- Coded qualitative data a from virtual team exercise to examine team trust building and performance - Assisted in the development, administration, and quantitative analysis of undergraduate student surveys