In my 10 years of Customer Service and Hospitality experience, I have showcased my strong organizational, motivational, and attention to detail skills which translate into every position I have held. I graduated Summa Cum Laude in Psychology and Business Management, and in my most recent position I held many titles (Nanny, Yoga teacher, Hotel Front Desk, Restaurant Host and Manager -- helping in the kitchen whenever needed). My positive energy and outgoing personality along with leadership and effective problem solving, have helped me to make a positive impact on customer/client satisfaction. I enjoy helping other employees feel motivated and empowered to improve customer satisfaction and feel invested in the work they perform as well. My favorite part of any job is going above and beyond the job requirements to help clients by creating an experience and add a bright smile to their day -- known by many of my customers to be their "sunshine in the morning."
Self-Employed
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Yoga InstructorSelf-Employed May 2017 - Present
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Hotel Front Desk ClerkBreezeway Resort Inc. May 2022 - Oct 2022Greeted guests and created an excellent customer experienceResolved guest requests throughout AM and PMExtreme attention to detail to provide top of the line 5-star experiencesOrganizational ManagementManaged guest requests and management requests while keeping a clean, tidy, and organized front desk with great client satisfactionVIP client satisfaction at a 5-star Hotel Beach Resort -
NannyPrivate Family Oct 2021 - Oct 2022Cultivated growth and learning through 1-1 art. dance, singing, education, and cooking/baking skills in a private homeOrganized and cleaned the house throughout the day, while still actively engaging with child in household
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Restaurant Host And ManagerMaria'S Seaside Cafe Aug 2021 - Oct 2022● Efficiently oversaw and trained Restaurant Staff; Completed closing reports and Tip-outs via Toast POS, handling cash● Encouraged a clean, tidy, well-organized team oriented atmosphere; Communicated 1 on 1 with owners● Personalized experiences for customers and VIPs with client-centric performance and problem solving● Hosted larger parties and events through organized guest reservations and seating; Photographed daily menu postings -
Recreation TherapistPendleton Health & Rehabilitation Center Nov 2020 - Sep 2021● Enhanced patient and staff motivation and enthusiasm, delivering support and encouraging opportunity for freedom ofexpression through planned Therapeutic activities and excellent customer service● Managed time with a sense of urgency and focus to complete documentation and cater visits to residents needs -
Campground Overnight ClerkRhode Island Department Of Environmental Management Ridem Jun 2020 - Nov 2020● Oversaw nightly campground operations and responded to any disturbances/incoming problems at state beaches● Delivered positive customer service, answering incoming phone calls and camper concerns; ● Maintained a clean office during COVID restrictions -
Baker And BaristaFuel Bistro & Coffee Bar Mar 2019 - Mar 2020Increased organization and consistency; Encouraged attitudes of positive customer service and strong work ethicTrusted by employer to open the shop in the morning, creating a welcoming environment for all customersFollowed safe kitchen guidelines and health codesParticipated in market research to help improve quality and offer amazing productsEngaged in time management skills to make sure the daily bake was accomplished and anticipated customer purchases -
Client Account Services, RepresentativeTd Ameritrade Jun 2017 - Sep 2018Omaha, Ne, Us• Support clients via email correspondence related to new account opening and account maintenance• Process client requests accurately, efficiently, and confidentially via an imaging workflow system• Prioritize to handle multiple tasks simultaneously in a fast-paced, team-oriented work environment• Participate in problem solving to improve functionality and efficiency through TDA Lean initiative• Anticipate client needs and apply professionalism with client centric, minimal waste goals -
Office ManagerStudio Samadhi Yoga Studio Aug 2016 - Sep 2017• Update client information, explain class packages, and accept payments• Enhance business through regulation of opening/closing tasks and front desk operation• Design and customize daily class schedules on social media sites, increasing views• Analyze client activity and sales reports to access return rates, revenue, and teacher success• Arrange marketing events in the community and create advertisements
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CashierFlik Hospitality Group Sep 2016 - Dec 2016Rye Brook, New York, Us● Enhanced positive customer experience reflecting FLIK philosophy to create emotion and build relationships -
Circulation Desk AttendantFrederick E. Berry Library And Learning Commons Sep 2013 - May 2016• Organized and shelved books• Helped patrons to find books, articles, and research• Utilized the library database and update patron accounts• Directed patrons to campus locations and to locations within the library • Answered phone calls and helped educate patrons; answered questions
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Human Resource InternBeverly Hospital Jan 2016 - Apr 2016Copied employee files; filed Job Action Forms, evaluations, and Benefits paperwork•Greeted visitors and answered phone calls at the front desk•Scheduled interviews with applicants and assisted in new hire paperwork•Completed projects and job postings for recruiters; screened applicant resumes•Carried out reference checks
Emily Potorski Skills
Emily Potorski Education Details
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Salem State UniversityPsychology
Frequently Asked Questions about Emily Potorski
What company does Emily Potorski work for?
Emily Potorski works for Self-Employed
What is Emily Potorski's role at the current company?
Emily Potorski's current role is Driven, organized, enthusiastic career professional; Bachelors degree from Salem State University's Honors Program..
What schools did Emily Potorski attend?
Emily Potorski attended Salem State University.
What skills is Emily Potorski known for?
Emily Potorski has skills like Customer Service, Microsoft Office, Microsoft Word, Teamwork, Public Speaking, Interpersonal Skills, Interviewing, Cashiering, Microsoft Powerpoint, Microsoft Excel, Communication, Leadership.
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