Emily Provost Email & Phone Number

Trenton, NJ, US

San Francisco Bay Area

• Managed editorial writing and review processes for the career advice site weekly while actively on-boarding writers and editors and monitoring quality of produced articles
• Drafted, reviewed and finalized minimum of 3 client resume and LinkedIn orders weekly
• Managed the team email account for customer service inquiries and escalated critical issues to the appropriate parties to improve client relations and ensure all client issues are handled in a timely manner
• Conducted market research for marketing content and interface our marketing, engineering, and sales team on an ad-hoc basis
• Developed webinars, promotional material, and marketing content on an ad-hoc basis
• Assisted the Manager of Resume Services with special projects, including learning & development and quality control initiatives

New York, New York, United States

• Created client resumes approx. 3 times each week, turning over client orders in 5-7 business days while maintaining strong client satisfaction and improving efficiency of services through consistent communication with.
• Conducted market research by curating information from government sites, various news sources, and public data forums to be used on Instagram social media campaigns and email campaigns to increase clientele and site.
• Developed and implemented internal company guide on style and staff onboarding process to be used for blog writing and editing procedures to expand blog team
• Managed company’s career advice site targeting early and mid-level professionals by writing and editing 3-5 articles each week and formatting finished articles using Divi Builder on WordPress, resulting in increase in.

Hempstead, New York

• Directed around 10 students per week in all majors and skill levels through stages of the writing process including pre-planning, structure of arguments, consistency and flow of ideas, grammar usage, and relevance to.
• Allotted approx. 6-12 hours of scheduled work day to tutoring staff during his or her shift to have an adequate amount of tutors on the floor while ensuring a staff member is available as a resource for incoming students
• Responded to client calls while attending to the front desk to answer any questions on scheduling or services provided as well as confirming appointments or cancellations

Hempstead, New York

• Organized inter-departmental communications surrounding students’ academic work and transcript information
• In charge of filing, scanning, mailing, and delivering various paperwork within the office and corresponding departments
• Catalogued student contact and academic information using Microsoft Excel to then be distributed to corresponding chairs

Hempstead, New York

• Produced two articles for the Spring 2019 edition of the student run magazine focusing on finances through conducting in-person and over the phone interviews and field research
• Edited 13 articles of fellow staff members to check for correct grammar, organization of article, clarity in writing, and relevance to theme and consistency of the magazine

Hempstead, New York

• Constructed and edited articles for the student-run newspaper covering the Hofstra women’s sports teams
• Pitched topics and ideas to be covered in sports section of newspaper including player spotlights and special event coverages

Hempstead, New York

• Accepted and refused submissions for publication along with 6 other staff members for the online and print platforms by choosing submissions that reflected the ideals and quality standards of the publication
• Contacted 2 authors and worked intimately with them through all stages of publication from initial acceptance to the final edits to guarantee mutual satisfaction and quality of work
• Edited 2 accepted fiction pieces by looking for any grammatical or logical errors prior to print production in order make adjustments effectively and on schedule