Emily Bartlett Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Key ticketing contact for stakeholders including Melbourne Cricket Club, AFL, Cricket Australia, National Sports MuseumLiaise with venues and clients to organise on-sales for major eventsManage key deliverables for the AFL account nationally, involving both liaising with AFL as key national contact as well as directing and managing all internal departments across the countryProduce and initiate process improvements nationallyMeet with a number of different internal departments… Show more Key ticketing contact for stakeholders including Melbourne Cricket Club, AFL, Cricket Australia, National Sports MuseumLiaise with venues and clients to organise on-sales for major eventsManage key deliverables for the AFL account nationally, involving both liaising with AFL as key national contact as well as directing and managing all internal departments across the countryProduce and initiate process improvements nationallyMeet with a number of different internal departments to develop new initiativesIdentify and develop business opportunitiesOversee the ticketing operations for various venues and prepare documentation ensuring accuracy Coordinating event builds and managing checks internally with the event management team to ensure these are delivered to clients on time and that accuracy is maintainedCompile sales and operational reports and deliver to management in a concise and clear formatProvide feedback and strategy recommendations to clients based on sales data and analysisReview and manage contractual agreements and deliverables Manage box office operations including staff including rosters and appropriate training Show less

Melbourne, Australia

Completing event builds and checks in a timely manner for respective on-sales including major long running shows such as Les Misérables, Signin’ In the Rain, Strictly Ballroom, Georgy Girl and Kinky BootsDevelop strong working relationships with the venue ticketing departments, producers and hirersAddress large groups of people promoting event launches and opening nightsDevelop and implement marketing plans for eventsPrepare settlement documentation Produce a variety of… Show more Completing event builds and checks in a timely manner for respective on-sales including major long running shows such as Les Misérables, Signin’ In the Rain, Strictly Ballroom, Georgy Girl and Kinky BootsDevelop strong working relationships with the venue ticketing departments, producers and hirersAddress large groups of people promoting event launches and opening nightsDevelop and implement marketing plans for eventsPrepare settlement documentation Produce a variety of reports including sales data, customer demographic analysis and end of event reports both internally and to clients providing valuable analysis and key learningsAddress customer complaints and follow up with appropriate stakeholdersOperational management on event day including: monitoring access control, managing multiple staff and ensuring efficient customer service, managing any ticketing issues that arise and updating relevant parties with frequent reporting Show less

Melbourne, Australia

Assist account and event managers with on sales, marketing schedules and event preparationProvide software training to new employeesManage customer complaintsProvide front of house customer serviceManage reception area and attend to incoming phone enquiries

Melbourne, Australia

Manage advance ticket sales ensuring client and customer needs are met including correct event, date and seating preferenceManage the advanced selling team including scheduling of breaks, ensuring tills are balanced, and correct procedures are being followed by the teamManage escalated complaintsEnsure team is providing a high level of customer service and exude and demonstrate exemplary customer serviceManagement of cash transactions and balancing of tills