Emily Riley Carleton Email and Phone Number

Lead the successful implementation of all technology related components for HR benefit and compensation projects/initiatives by ensuring continuous alignment with the strategic intent of Merck and the HR CoEs. Manage project stakeholders through the executive level.• Served as the benefits solutions lead for the spin off of Organon and the stand up of their entire benefits and rewards and recognition platforms including supporting all requirements gathering, development, testing and rollout for the company.• Led the disability optimization program from the technical perspective as the solutions lead from initial vendor selection meetings and design sessions, requirements gathering/documentation, aligning required IT, vendor and HR resources, development, SIT, UAT and providing IT through go-live.• Solutions lead for the Inspire Rewards and recognition program since launch including review and rollout of enhancements, troubleshooting critical, enterprise wide issues and aligning with the vendor, the CoE and the core Inspire team on how to best align the program with the HR strategy.• Project lead managing all resources and deliverables for IT related initiatives as per the project plan, including the escalation of issues and risks, and appropriate mitigation to ensure projects remain on schedule. • Single point of contact for the benefits/compensation teams for matters relating to the Merck Privacy Office including approval of new vendors and review of changes to existing vendors and/or processes.• Coordinate the implementation of HR data feeds required for new vendors/process or updates required to existing feeds including the upgrade from the SAP HtR system to the new Workday system

Project manager/business analyst working alongside the Global Program Manager in the migration of all applications currently hosted in the Citrix 4.5, Windows W2K3 environment to the upgraded Citrix 6.5, Windows W2K8 R2 environment. The overall project consists of moving/retiring 300+ business applications from the old infrastructure to a new infrastructure platform. Work directly with the program manager in the execution and strategy of this effort. Prepare weekly executive summaries for upper management and prepare discussion points for and lead weekly PMO calls.Serve as the bridge between the project and the application owners of each of the affected applications. Responsible for all documentation, managing risk issues, summarizing meeting notes and minutes, service management, facilitating the process from compatibility testing and rationalization through migration/retirement and for communicating directly with the application owners to ensure a seamless migration. Evaluate options for applications that are incompatible with the updated infrastructure yet provide a critical function to the business. Work within the security framework and with the application owners to mitigate the risk for these applications until they are able to retire or migrate. Manage the implementation and roll out of the new monitoring tool to be deployed to all servers within the environment.

Team lead responsible for the overall management activities for all of the aligned resources in our unit including all clients and processes that they support. Responsible for performance management for resources by giving team member’s ongoing, constructive feedback on their performance and progress in light of expectations and goals. Works closely with other managers to monitor performance management and plan for skill development for resources.Ensure effective utilization of the team by analyzing workflow and assignments to ensure operations run efficiently. Design and maintain processing calendars and perform various analyst activities for the clients aligned.Demonstrated and recognized commitment towards quality and accuracy by ensuring the team delivers services as per need and defined procedures. Responsible for on time delivery within that which has been contractually agreed upon. Responsible for exploring options when unable to deliver a requested service and pursuing alternate solutions. Seek ways to improve service delivery while emphasizing team approach. Required to design, present and maintain metrics and reporting. Lead Analyst for the implementation, rollout and ongoing support of H&W outbound payroll deduction processes and ongoing support and continued improvement of vendor file process.·Manage Analyst teams and production calendars to ensure all deliverables are met and executed as agreed upon.·Execute and analyze outbound payroll deduction files·Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages·Conduct appropriate trend analysis as needed.·Communicate directly with vendors and clients regarding escalated employee benefit issues to resolve quickly·Develop and maintain documents of process flows, administrative summaries, and SOP; identify and assist in the execution of process improvements

Lead Analyst for the implementation, rollout and support of the supply chain management software globally. • Implement standard process for enhancement requests and change management globally for demand planning application• Project Manager for the 2009 Continuous Improvement Process (CIP) software enhancementso Led discussions during the global meeting and ensured that the list of CIP items was finalized.o Gathered, documented and categorized the requirements across all regions globally based on the need and complexity or each request.o Developed project plan and established the testing schedule with each region and the local global support management teams to determine that all changes worked as expected.o Effectively communicated with all end users the status and progress of the project throughout the development, testing and implementation phases.• Key member of the team responsible for coordinating the management of the software architecture landscape and assisting with the transition of this responsibility to the Global System Management team.o Supported disaster recovery by Implementing the necessary processes and tools. o Delivered architecture technology and layered software upgrades and changes as required to support development activities.o Lead continuous improvement activities for architecture environment, including improvements to streamline the environment improving supportability, sustainability and performance by coordinating the upgrade of both hardware and software as required.• Single point of contact for regional functional experts on key initiatives, issues resolution, system integration testing, business integration testing, go-lives and nurturing phases.• Provide tier three production support and coordinated the resolution of “broke fixes”• Supported and successfully completed the migration of several markets to the updated software version. • Managed three fixed cost centers totaling $1.5 million.

Provided functional and technical support for existing systems and interfaces used by the ATBC. Implemented new business processes and initiatives as needed to support operational excellence by participating in project planning, definition and assignment of project tasks and activities and tracking of project deadlines and milestones.• Collaborated with the ATBC Functional Expert to plan, develop, test and implement enhancement requests, create functional requirements documents and review any contractor created specifications• Resolved functional issues that the Functional Expert is unable to by troubleshooting and working with software/hardware vendors where required.• Ensured IRS compliance of the Mars benefits plans by performing 404A and Non-Discrimination testing and researching the impact of the Jobs Act on all affected plans• Minimized outages of the Tax applications by establishing new test applications servers and provided support of these applications to ensure availability during critical time periods.• Led the necessary activities to integrate the associate population affected by acquisitions of new businesses and to seamlessly transition those affected by divestiture to their new plans.• Migrated all sensitive data to new encrypted ATBC servers and the upgrade of the database to the Linux operating system• Implemented “Magic” tool within the benefits area to manage the change process resulting in seamless integration of updates and resolution of data issues.

Managed and maintained the benefits websites for fortune 500 clients ensuring that all client needs and expectations were met including html programming, unit testing, documentation, technical support, system analysis and data management. • Ensured the quality of web sites and coordinated the transfer of applications between development and production environments efficiently.• Develop technical and functional specifications by consulting with internal business analysts and discipline specific systems analysts.• Implemented the process and procedures for CMM Level 3 compliance as set by the Software Engineering Institute and served as member of the assessment team tasked with evaluating the compliance of our MIS division.• Led the successful conversion of seven clients sites to upgraded company website standards• Implemented content management system to ensure version control for all web content programming

Successfully served as a client contact to Fortune 500 Company by servicing design and administration of 401(k) plan. Fostered ongoing relationships with the client and trustee. Implemented new clients and ensured the accurate daily processing of existing clients.• Ensured the upkeep of daily 401(k) valuations, processed participant transactions and researched and corrected data errors while maintaining the confidentiality of critical employee information.• Researched and resolved participant inquiries escalated to account teams via the service center representatives.• Responsible for the weekly processing of all indicative data changes for participants within the plans.• Processed regular payroll deductions and loan repayments for all participants and sent semi-monthly transmission files of employee data updates to client.