Emily Duncan Tobar Email & Phone Number

Houston, TX, US

Work with various Integration partners across multiple Products.Maintain, renew, renegotiate current contracts.Work with technical leads on Integrations.Build relationships with partners/vendors.Work as liaison between partners and R&D team leads.Investigate and evaluate potential new integration partners.Track KPIs of key integrations to ensure successful.

Houston, Texas Area

• Manage the onboarding of new accounts and work with Integration Specialist to manage clients during the integration process before handing them off to an Account Coordinator. Provide documentation and follow up for the.
• strong analytical skills
• experience in documenting business processes
• work load planning balancing multiple client integrations
• problem solving/resolution
• scope requirements and technical analysis

Houston, Texas Area

• Onboarded new accounts and managed them during the integration process before handing them off to an Account Coordinator. Provided documentation and follow up for the Account Management team.
• strong analytical skills
• experience in documenting business processes
• work load planning balancing multiple client integrations
• problem solving/resolution
• scope requirements and technical analysis

Houston, Texas Area

• MIRUS Restaurant Solutions provides information management solutions to the restaurant industry. It offers applications over the Internet as a software as a service (SaaS) solution. The company also provides MIRUS.
• Project management
• Customer Service in SaaS business model
• Managed post-implementation customer life cycle activities including training, technical support, trouble-shooting, and relationship building
• Collaborated with a diverse client base and internal teams
• Managed multiple client accounts, overseeing projects, reporting, and software issues

Houston, TX

• Utilized ReServe event software for all new contracts and data-basing as well as importing old contracts into new software.
• Maintained merchandise inventory and orders.
• Trained new GAP coordinators when hired.
• Wrote proposals and contracts for private parties and off site entertainment.
• Negotiated contracts with clients.
• Worked closely with caterers, party planners, and other vendors to ensure proper planning of all events.

Indianapolis, IN And Houston, TX

• Managed a busy nightclub with 30 – 50 employees.
• Hired and terminated employees.
• Disciplined and coached employees.
• Reported to corporate offices on a regular basis.
• Reviewed financials and sales reports.
• Diffused customer issues and create service recovery.

San Antonio, Texas Area

• Wrote proposals and contracts for private parties and off site entertainment.
• Created calculation spreadsheets for each proposal.
• Followed up with clients to make sure they booked events.
• Negotiated contracts with clients, caterers, and other venues.
• Worked closely with caterers, party planners, and other vendors to ensure proper planning of all on and off-site events.
• Met on a regular basis with general manager and marketing assistant to go over advertising, marketing, private parties, and special events. Delegated tasks to specific individuals.

San Antonio, Texas Area

• Managed all office workers.
• Kept up all accounting books; balanced checkbook.
• Coded all invoices and enter into Compeat software.
• Coded all petty cash receipts and wrote check to reimburse safe.
• Kept up general account spreadsheet and code all transactions, turn in to corporate office as need for reimbursement.
• Received orders and wrote checks.

San Antonio, Texas Area

Houston, TX And San Antonio, TX

• Cash handling, customer service, time management, multi-tasking.
• Experience in a diverse work environment.
• Assist in sales of home brewing equipment and whole beans.
• Extensive knowledge of coffee beverages and whole beans.
• Made coffee beverages and memorized hundreds of recipes.
• Train new employees

Bachelor'S, Music: Vocal Performance

Activities and Societies: Coro and Camera Santa Maria, Dean's List for 5 semesters

Education record

Activities and Societies: Choir, Theater, Photography, Newspaper