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Senior client services and product executive with a demonstrated track record for maximizing sales and profitability for services and software products through focus on customer engagement, innovative growth strategies and differentiated value propositions. Skilled at expanding customer relationships, designing and executing complete product offerings from test design to full market rollout, guiding fact-based decision making, and building highly engaged teams. Consistently recognized as a top performer with a customer-first mentality. Possess a high-energy, collaborative leadership style with demonstrated ability to excel in complex, evolving environments; leverage relationships across functional areas; and identify and address road blocks to organizational objectives in combination with specialties in: Account Management Product Design & ModelingProject ManagementCustomer Success P&L Forecasting/ManagementContract NegotiationsStrategy Development & ExecutionPricing OptimizationVendor Relationships Customer/Competitive AnalysisTeam LeadershipExecutive Communications
Cars Commerce
View- Website:
- carscommerce.inc
- Employees:
- 2311
-
Vice President OperationsCars CommerceSpring, Tx, Us
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Executive Vice President, Client ServicesEverise Jan 2024 - PresentPlantation, Florida, Us -
Senior Vice President, Client ServicesEverise Mar 2022 - PresentPlantation, Florida, Us
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Vice President Client ServicesEverise Jul 2020 - Apr 2022Plantation, Florida, Us
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Vice President, Customer Success, Sales & Account ManagementSupport.Com Apr 2016 - Jul 2020Anywhere, UsSupport.com is a leading provider of cloud-based software and support services focused on complex technology for consumers and small businesses. It's white-labeled solutions help leading brands in cable, retail, software, and other connected technology industries create new revenue streams, streamline support interactions, and deepen customer relationships. Responsible for driving strategy of turnkey connected device services across a diverse account base to deliver against revenue and margin targets. Own business performance, solution design, product launches, client relationships, forecasting, and operational effectiveness of client programs. -
Vice President, Account ManagementSupport.Com Jul 2014 - Apr 2016Anywhere, Us
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Senior Director, Retail AccountsSupport.Com Oct 2010 - Jun 2014Anywhere, Us
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Account DirectorSupport.Com Jan 2010 - Sep 2010Anywhere, Us
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Director, ServicesCircuit City Mar 2008 - Mar 2009UsCircuit City Stores, Inc. was a national electronics retailer with over 600 retail locations and online channel. As a Fortune 500 company, it generated annual revenues of more than $2B annually.Responsible for the strategic development and tactical implementation of strategy to achieve sales and margin targets for the $550M Circuit City Advantage program, Circuit City’s extended warranty offering. Owned customer value proposition, pricing, and promotional strategy to increase revenue and profitability. Drove transformation of warranty offerings to increase customer satisfaction and associate confidence. -
Senior Program Manager, ServicesCircuit City Mar 2006 - Mar 2008Us
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Program ManagerCircuit City Nov 2004 - Mar 2006Us
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New Business Development ManagerCircuit City Nov 2002 - Nov 2004Us
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Senior ConsultantCap Gemini Ernst & Young Jul 1999 - Nov 2002Paris, France, FrGlobal strategy consulting organization specializing in business and system transformation and implementation.Participated in numerous change management projects. Consistently received excelling marks on client service and maintained utilization and sales numbers in the top percentile for position level.
Emily Rickman Skills
Emily Rickman Education Details
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Trinity UniversityInternational Business
Frequently Asked Questions about Emily Rickman
What company does Emily Rickman work for?
Emily Rickman works for Cars Commerce
What is Emily Rickman's role at the current company?
Emily Rickman's current role is Vice President Operations.
What is Emily Rickman's email address?
Emily Rickman's email address is em****@****hoo.com
What is Emily Rickman's direct phone number?
Emily Rickman's direct phone number is (650) 556*****
What schools did Emily Rickman attend?
Emily Rickman attended Trinity University.
What skills is Emily Rickman known for?
Emily Rickman has skills like Vendor Management, Cross Functional Team Leadership, Strategy, Leadership, Product Management, Program Management, Sales, Process Improvement, Customer Satisfaction, Business Development, Retail, Change Management.
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