Emily Liang Email & Phone Number

United States

Manage Customer Journey & Enablement Teams. Customer Journey team is focusing on onboarding new customers and Enablement team is focusing on training and enablement of account executives, presales engineers, and channel team members.

Managed the Training & Enablement Team which is responsible for sales training and enablement for NetBrain Sales Team and Channel Partners as well as technical training for our engineers and customers.• Designed and conducted sales and technical training programs for account executives, engineers, partners, and customers.• Designed and implemented various internal and customer certification programs.• Designed and streamlined new hire onboarding programs.• Worked with Marketing team for sales enablement with consistent messaging and to create and host external-facing sales/marketing collateral and internal-facing training materials.• Support training tools and platforms.

Worked on various real estate and investment projects.Planned, organized, and hosted community events.Volunteered on charity projects.

Managed the Training & Sales Effectiveness Team which responsible for internal sales and technical training, sales enablement, process optimization, as well as product training for 2,000+ customers.• Designed and conducted training programs for account executives, sales engineers, and customers.• Designed and implemented certification programs for internal teams and customers.• Worked with CEO and management team on international expansion.• Lead a virtual team to facilitate faster deal closing using the Project/Initative/Event-driven sales methodology.• Part of the core team for major product release launch which happens twice a year.• Worked with Pre-Sales Engineering team on periodic redesign of product demonstrations and trials.• Worked with Marketing team for sales enablement with consistent messaging and to create and host external-facing sales/marketing collateral and internal-facing training materials on KnowledgeTree (Content Management System). • Attended US and Europe trade shows to exhibit NetBrain products.• Redefined and streamlined sales process.• Evaluated and implemented sales optimization tools on the Salesforce.com platform.• Recruited, trained, and mentored many employees.

Managed the Network Engineering Team consists of 28 engineers in 5 cities across US, Canada, and China. The team is responsible for presales support as well as post-sales support and consulting services provided to many prospects and customers; many of them are global enterprises and large managed service providers. • Worked closely with the sales team throughout the sales process by providing product demonstrations to prospects and helping them with setup and training of the NetBrain system for proof of concept.• Lead the team to help customers with installation, setup, configuration, Q&A, upgrade, training, and customization of NetBrain products.• Supervised and trained instructors on how to teach web-based training classes focusing on core features. Used to be the primary instructor teaching these training classes daily.• Managed consulting service projects with external clients.• Managed roll-out of new releases for internal systems and external customers.• Prepared and reviewed technical documents and training materials.• Built the presales and post-sales engineering teams from the ground up.• Built a new satellite office based in Long Island, NY.• Defined and implemented many processes, including order fulfillment, sales management, and issue tracking processes using Salesforce.• Managed relationship with strategic partners and channel resellers.• Prepared and launched channel and technical marketing programs.• Spear-headed the initiative to build a community site for NetBrain users.• Participated in website redesign and SEO efforts.• Researched, integrated, and customized Salesforce, RainKing, and Incite2 systems.• Served as the acting sales manager for the sales team.

Managed the Web Platforms and Components Development team in the IT Infrastructure Engineering Department. Led the team through the full software development life cycle to deliver web platform solutions and software products used by many business units to interact with their clients over a secure extranet website and public websites as well as to communicate with their employees over the intranet portal framework. Technologies used: Java, Servlets, JSP, SOAP/XML, RIA/Ajax, Flash, Javascript, CSS, HTML, Sybase, Vignette Application Portal, Alfresco, and Lightstreamer.Before taking on the role as a team manager in 2005, I was a senior developer in the Client Link development team responsible for developing standard banner navigation, home pages, API's, reusable components, as well as the portal framework and modules.

Provided daily support and development for the fixed income Securities Lending trading desk and back-office operations in New York and London. Managed several development projects including a new pricing tool, risk analysis, and reporting systems. Technologies used: CGI/Perl, Sybase, JBuilder, Java, HTML, Javascript.

Graduated from GE Capital's Information Management Leadership Program. This 30-month program consisted of formal classroom training as well as on-the-job assignments with different groups. I had 3 job assignments and internship in GE Capital's Retailer Financial Services responsible for implementing and enhancing the credit card authorization system, account receivable system, credit card embossing system, and the international credit origination system. I also implemented a FoxPro data dictionary and developed several Lotus Notes projects in the Financial Guaranty Insurance Company division of GE Capital for one job assignment.