Emily Rock Email & Phone Number

Duluth, Mn, Us

Superior, Wisconsin, United States

Superior, Wisconsin, United States

- Prepare communications, such as memos, emails, invoices, reports and other correspondence- Planning meetings and taking detailed minutes- Handling administrative requests and queries from everyone working on construction project - Carries out administrative duties such as filing, typing, copying, binding, scanning etc.- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment

Duluth, Mn, United States

Paid property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costsAdvertised vacant properties and hired leasing agents to find tenants as neededInvestigated and resolved property complaints and rental violationsNominated for Property of the Year in my first year on staff - second place out of 125+ properties awardedArranged contracts for maintenance, trash removal, landscaping, security and other ongoing services and managed disputes with these service providers where appropriateFollowed Landlord-Tenant laws and regulationsEstablished work schedules and supervised staff members who perform maintenance workInspected facilities to determine the need for repair and made recommendations for actionManaged both market rate and affordable housing properties

Superior, Wi, United States

Managed multiple delinquent accounts for debt collection effortsPlanned course of action to recover outstanding paymentsKept track of assigned accounts to identify outstanding debtsMinimized objections for payment and suggested available customer-friendly payment optionsNegotiated extended payment plans and the best course of action for customers seeking to avoid further debtsAccepted payments over the phone via credit card

Duluth, Minnesota

Duluth, Minnesota Area

Supported high-level financial advisors in website creation and updatesManaged multiple territories across multiple clientsHeld biannual website review conferences with advisors and their teamSuggested improvements to website based on current trends

Cooper Landing, Ak

Seated guests and provided menus and waterWorked effectively in a high volume restaurant settingCoordinate guest seating in accordance with section layout and volume levels within individual sections.Monitor available tables and prioritize cleaning and preparing tables, assist bussers and servers in cleaning and setting tables.Make and manage reservations for customers both in person and over the phone with attention to busy times and availability.Perform opening and closing duties for the restaurant.Assist servers in presenting dishes and drinks, take drink orders and prepare drinks for guests.

Bloomington, Mn

Recruiting, hiring, and training new staffBasic accounting, including managing salon receipts and expenses, maintaining books, and depositing daily revenuesScheduling staff; providing employee feedback; terminating staff if necessary; delegating responsibilitiesOpening and closing the salon

Duluth, Minnesota Area

Handled support cases via email, chat, and phone in a high volume call center.Promoted to a supervisory position within 3 months because of my work ethic and drive, as well as my rapid learning of the products, platforms, and services that our company offered support forParticipated in daily debrief conferences with the client and relayed information back to my superiors and our team in relation to process and procedure changes and improvement, product development, and performance reports.Developed and edited documentation for standard operating procedures, product knowledge, and protocols for the client.Assisted with agent recruitment and aided in the interview process when selecting ideal candidates for our project. Led week-long training classes for up to ten agents at a time.Developed and graded hands-on activities and certifications for agents before they were handling support cases independently.Provided one-on-one coaching sessions to struggling agents. Assisted with performance reviews as well as contract decisions.

Duluth