Emily Smith

Emily Smith Email and Phone Number

Customer Success Manager @ Conquer Experience Inc.
Toronto, ON, CA
Emily Smith's Location
Toronto, Ontario, Canada, Canada
Emily Smith's Contact Details

Emily Smith work email

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About Emily Smith

For me, it has always been about what human connections technology can enable.My clients at the International Olympic Committee were among the first to broadcast sports live on the internet across the world, connecting fans with their teams and with each other across time zones, enabling celebrations that didn't have to wait for an event to be rebroadcast in local time. The Toronto companies that attend the local AWE Nite TO meetups I help organize create impressive mixed reality apps and platforms to make existing processes like sales and workforce training smoother, faster, or safer.My amazing customers at Embodied Labs use our web immersive online and fully immersive VR lab experiences to empower their entire teams, their students, and family caregivers in their networks and in their communities. By seeing (and feeling) the world through the eyes of the people they care for, professional and family caregivers learn actionable empathy, transforming the way that they care. My role will always be as trusted advisor to my clients, leveraging my technology startup, education, and media experiences and skills to help them achieve their success goals.

Emily Smith's Current Company Details
Conquer Experience Inc.

Conquer Experience Inc.

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Customer Success Manager
Toronto, ON, CA
Employees:
8
Emily Smith Work Experience Details
  • Conquer Experience Inc.
    Customer Success Manager
    Conquer Experience Inc.
    Toronto, On, Ca
  • Embodied Labs
    Director Of Customer Success
    Embodied Labs Sep 2020 - Present
  • Embodied Labs
    Customer Success Lead
    Embodied Labs Jul 2020 - Aug 2020
  • Awe (Augmented World Expo)
    Co-Producer, Awe Nite To
    Awe (Augmented World Expo) Feb 2018 - May 2022
    Toronto, Canada Area
    AWE Nite TO is the largest of 15 volunteer-led augmented reality meetups in the world under the Augmented World Expo (AWE) brand. AWE itself produces three world-level events about augmented reality and has a global reach of over 250,000 professionals. AWE Nite TO’s mission is to advance the augmented reality industry in Toronto by connecting and empowering its community. My role:• Co-organizing and managing a monthly event in Toronto.• Overseeing social media marketing for the event.• Recruiting and preparing local startups to do demos at the event.• Sourcing expert speakers from across a variety of related disciplines for monthly events.
  • Imetvr
    Production Manager
    Imetvr Jul 2020 - Aug 2020
  • Nextech Ar Solutions
    Customer Success Manager
    Nextech Ar Solutions Feb 2020 - Mar 2020
    Toronto, Canada Area
    NexTech’s 3D web AR ads enable companies selling online to better promote their products. 3D/AR product versions increase customer engagement times and add-to-cart rates. In this role, I:• Onboarded first new client; shared best practices to begin a trusting relationship• Patiently reconnected with long-term clients gone quiet• Led regularly scheduled client check-in calls to update clients on project status and on analytics for customer interactions with their 3D/AR models• Identified growth opportunities and alerted the sales team• Revamped new client welcome presentation and customer success manager training documents to better manage new client expectations
  • Pop Sandbox
    Business Development
    Pop Sandbox Sep 2019 - Jan 2020
    Toronto, Canada Area
    With Pop Sandbox's ON-FOOT App, you can:• Animate your cultural space, site, or museum collection with an interactive self-guided tour. • Show your real estate customers their future homes, neighbourhoods, and communities.• Bring the behind-the-scenes of your story to life with a custom self-guided tour.This contract role was about finding and developing new opportunities to sell tours inside the ON-FOOT app. During my time at Pop Sandbox, I wrote several ON-FOOT sales materials, which were then used in correspondence and at marketing and tourism events. I also opened up discussions in verticals such as education and real estate, which the team will continue to build on as new features are developed for the app. New city tours are currently being built for launch in Toronto in spring 2020.
  • Nelson
    Digital Engagement Coordinator
    Nelson Aug 2018 - Aug 2019
    Toronto, Canada Area
    Nelson is Canada's leading educational publisher, providing innovative products and solutions for learners of all ages. The Digital Solutions team is the expert on all the digital aspects of the learning solutions; it teaches and supports the sales team and Nelson’s school customers on how to use the digital solutions they purchased most effectively. My role:• Created internal processes across departments for relationship management of software subscribers.• Executed those processes, welcoming and onboarding customers. • Set up online courses and integrated them with learning management systems for colleges and universities, along with their post-secondary level digital solutions representatives.• Troubleshot product-related questions about Nelson’s school-level and post-secondary digital solutions. • Introduced augmented reality (AR) company wide and founded a weekly internal newsletter detailing the latest education-related AR developments.• Provided industry expertise in the development of an AR market research app that will help Nelson understand how best to incorporate AR into its digital solutions offerings.
  • *No Campfire Required (No Longer Active)
    Ceo & Business Operations
    *No Campfire Required (No Longer Active) Apr 2014 - Jan 2018
    Toronto
    *no campfire required began as a marketing startup, creating unique online communities like Toronto’s pop culture event resource Geektropolis and in-person experiences such as alternate reality games. The company was a pioneer in the augmented reality space, creating an app, Passport AR, that offered neighbourhood tours and story experiences at festivals.• Oversaw the UX of the app, creating a fun, accessible learning experience• Spearheaded the successful campaign to join Ryerson University’s prestigious Transmedia Zone incubator and the Canadian Film Centre’s Network Connect community program for companies building the next generation of technology-based media and entertainment products• Successfully managed the client relationship for our app iteration, Kensington Hidden Histories, liaising with multiple stakeholders on a daily basis• Managed the QA process and acted as the primary QA tester, spending significant time on-site to ensure the best possible app user experience in the outdoor environment• Skillfully led a lean team, producing high-quality creative and technical results with only three people• Brainstormed and executed social media marketing strategies, and securedappearances on the Startup Canada podcast and at Future Festival 2017
  • International Olympic Committee – Ioc
    Rights Activation Coordinator (Customer Success)
    International Olympic Committee – Ioc Jul 2009 - Feb 2013
    In this partnership rights activation role, I designed and executed the IOC's first commercial training program for the more than 25 worldwide Olympic Games broadcasters. In executing this program: • I produced the very first post-Olympic Games wrap-up event with the Vancouver 2010 host broadcaster • I project managed and co-wrote the first-ever Olympic Games broadcaster guide on using the Olympic marks • I became the go-to person both internally at the IOC and for my clients for broadcaster-specific brand, marketing, and sales questions • In short, I was the partnership representative who helped to marry the broadcasters' commercial objectives with their obligations in the Olympic Games contractsThanks to my commercial program: • The IOC's worldwide broadcaster network was more efficient • The Olympic and London 2012 brands appeared in more countries and were used more correctly by broadcasters than ever before • The IOC had at its disposal more country-specific sales and marketing intelligence going into the next round of broadcast right sales
  • International Olympic Committee – Ioc
    Account Coordinator
    International Olympic Committee – Ioc Jan 2008 - Jun 2009
    It was here that I learned to read and to draft broadcast, video, and other related contracts and guidelines documents and prepare them for signature under a lawyer's supervision. This role also had me liaising a great deal with the Olympic Games broadcasters to help out with matters related to their contractual rights and obligations to the IOC.
  • International Olympic Committee – Ioc
    Administrative Assistant, Legal Affairs Department
    International Olympic Committee – Ioc Dec 2003 - Dec 2007
    I was the first-ever administrative assistant to two lawyers, one who specialized in intellectual property, the other who wrote the Olympic Games broadcast agreements. It was here that I learned to write to suit widely different contexts, media platforms, and audiences. This supporting role was the foundation on which I built my later career at the IOC and then at my marketing technology startup.
  • Patrimoine Canadien -- Canadian Heritage
    Multiculturalism Program, Program Support Clerk (Intern)
    Patrimoine Canadien -- Canadian Heritage May 2002 - Nov 2002
    Toronto, Canada Area

Emily Smith Skills

Digital Media Marketing Broadcast Television Sports Sports Marketing Sponsorship Event Management New Media Brand Management Partnership Activation Social Media Event Planning Sports Management Marketing Communications Integrated Marketing Editing Manage Client Relationships Grassroots Marketing Account Management Community Engagement Relationship Management Brand Development Community Building Augmented Reality Strategy Writing Entrepreneurship Start Ups Marketing Strategy Digital Strategy Augmented Reality Advertising Crm Public Speaking Brand Awareness Relationship Marketing Creative Problem Solving Social Media Marketing Content Strategy Communication Location Based Marketing Experiential Events Mobile Applications Mobile Strategy Management Business Development Technology Integration Mobile Technology Microsoft Office Customer Experience Customer Success

Frequently Asked Questions about Emily Smith

What company does Emily Smith work for?

Emily Smith works for Conquer Experience Inc.

What is Emily Smith's role at the current company?

Emily Smith's current role is Customer Success Manager.

What is Emily Smith's email address?

Emily Smith's email address is em****@****red.com

What is Emily Smith's direct phone number?

Emily Smith's direct phone number is +164723*****

What are some of Emily Smith's interests?

Emily Smith has interest in Civil Rights And Social Action.

What skills is Emily Smith known for?

Emily Smith has skills like Digital Media, Marketing, Broadcast, Television, Sports, Sports Marketing, Sponsorship, Event Management, New Media, Brand Management, Partnership Activation, Social Media.

Who are Emily Smith's colleagues?

Emily Smith's colleagues are Jarinya Hochstrasser, Julia Carmel, John Mckoy.

Not the Emily Smith you were looking for?

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    Master Of Environment & Sustainability Candidate At Western University | Climate Action Through Community Engagement
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