• Manage product strategy and development for core US shopping experience – a consumer-facing product with over 3 million monthly users and $120 million monthly revenue• Own AB testing roadmap and collaborated cross-functionally with engineers, designers, UX researchers, and marketing to develop and launch tests responsible for driving over $1.95 billion average spend on consumer credit cards• Lead team of 2 associate product managers and developed interviewing and hiring strategy to grow team from 3 to 9 product owners in less than 6 months to drive new customer acquisitions across US and international markets • Oversaw overhaul of site to improve accessibility of Amex products and meet WCAG 2.1 AA standards, including addressing over 800 site defects identified by compliance audit in 6 months

• Collaborated with 30+ stakeholders across 6 lines of business to map 200+ customer communications to make recommendations for streamlining and improving user experience and to inform development of product roadmaps• Developed and launched AB tests affecting 10,000s of users to improve lead form experience and drive potential revenue growth of $250k+ per month• Led feature design for team of 17 interns participating in company-wide “Hack Week” competition with over 70 teams earning 1st place

• Optimized testing processes and improved cross-departmental collaboration to improve team efficiency and shortened new client onboarding timelines by 30% to increase revenue and client retention • Facilitated promotions of 4 direct reports to manager level by leading weekly coaching and mentoring sessions• Tracked and analyzed performance metrics for 80+ employees across the company and compiled reports used by managers and VPs to reduce time spent manually testing by 33% and improve marketing campaign quality by 50%• Established team-specific career pathing, piloted different performance review systems, and offered feedback to the director of HR in support of implementation of first ever company-wide performance reviews

• Leveraged real time website data from clients’ sites to decrease manual testing efforts by 50%• Exercised final hiring say and established first, formal, extensive 8-week training program to hire and onboard 7 new team members and empower future growth of team

• Led cross-functional sub-team of 7 employees to manually test and validate all new product features and thousands of digital marketing campaigns running on over 500 websites, contributing to 6-10% revenue lift for all clients• Developed system for delegating and prioritizing workload to meet aggressive company-wide client onboarding goals by enabling only three employees to onboard 50+ new clients per quarter while continuing to service existing clients

• Verified functionality and optimized user experience of hundreds of digital marketing campaigns launched on all clients’ websites each month • Identified inefficiencies in the BounceX platform and collaborated with product managers to prioritize and implement product updates to minimize time spent building and testing digital marketing campaigns across departments• Interviewed candidates and trained new hires to grow team from 6 to 18 members to meet company goal of doubling annual revenue by facilitating onboarding of 100+ new clients and roll out of 50+ updates to BounceX products