Representing Fine Lighting Brands in HawaiiMP Lighting, Accord Lighting, Diode LED, Rosco, Acclaim Lighting, Lucetta LightingOmnify, Lightcraft Outdoor, Elco Lighting, Precise LED, El Torrent, Estiluz

Grew and managed a million plus book of business with doctors, hospitals, clinics, and nurses.Managed CRM data including account profiles, contracts, proposals, sales and communications.Retained a professional level of knowledge to communicate effectively with clients and internal staff members (Anti-Aging Hormones and Weight Loss Medications)Actively attended Anti-Aging Weight Loss A4M showsRemained familiar with Pharmacy Board Regulations and the FDA sterile non-controlled and controlled substance laws and Pharmacy licensing terms.Coordinated with President in the development and implementation of performance goalsCollaborated with team in marketing efforts (i.e. conferences, website development, promotional material, presentations, etc.)Plan and coordinate with team as appropriate, to ensure achievement of quarterly and annual goalsIdentified service issues that may jeopardize securing new businessUnderstanding of company services and related technology

ACCOMPLISHMENTS● Ranked #1 producer 4 consecutive quarters● Generated $700,000 in sales grand opening year● Captured and executed repeat business with 1000+ new clientele via outstanding customer service and referrals● Developed and implemented marketing event resulting in immediate brand recognition and increased revenue.RESPONSIBILITIES● Personify the essence of luxury Tom Ford Beauty through impeccable image and professionalism● Utilize principles of consultative selling, suggestive selling, and cross-selling● Obtain client information and compile target lists for prompt follow up

ACCOMPLISHMENTS● Closed $7,180 of $3,500 goal earning status of top sales producer● Exceeded quarterly sales goals 135%, expanded clientele base to 1500+● Achieved Daily $1000 Club for department sales● One of a several thousand individuals to be Nationally Certified by the Fragrance FoundationRESPONSIBILITIES● 25 outbound client retention phone calls per shift, upload and manage data via in-house CRM application● Consistently up-sell clients via suggestive selling and complimentary product offerings● Capture client information i.e. Phone, email, and address, Utilized CRM

Macy’s - Nashville, TN 2010-2011ACCOMPLISHMENTS● Closed 130% of seasonal quota● Exceeded pre-sale goal 140%● Built a personal client book of 500+● Achieved STAR Sales Producer recognition for multiple cyclesRESPONSIBILITIES● Instilled immediate interest in the product line and drew clients to the counter● Scheduled consultative appointments, elicited client interests, cross-sold products, managed a team of 5 beauty advisors● 20 new client appointments per month, sharing new product launches/beauty events● Instilled interest, overcame client objections, up-sold for complimentary products

ACCOMPLISHMENTS● Increased sales volume 32% by organizing a community Women's Run Group● Increased sales from 1.5 units per transaction to 2.8RESPONSIBILITIES● Responsible for P&L of a women's athletic apparel retail environment● Conducted conference calls with store managers regionally● Prepared and submitted financial reporting via intranet tracking system● Interviewed, hired, and trained staff on point of sale, created employee schedules weekly● Rolled out new sales initiatives to the team, motivated employees by running sales spiffs● Conveyed passion for health, fitness, and sporty lifestyles

Supervised and directed a team of 15-20 ACCOMPLISHMENTS● Ranked 2nd of 600 stores, Ecosure- 97% cleanliness● Awarded $300K store remodel for exceeding profit %● Awarded 90%+ for team friendliness based, Customer Experience Surveys● Earned District Coffee Master Ranking● Maintained 87%-96% for speed of service, quality of product, Customer Experience Surveys● Appointed to facilitate training of new hires, learning coaches, and shift supervisorsRESPONSIBILITIES● Reviewed P&L reports monthly taking necessary action to ensure goal were met● Accumulated massive following of regular customers by ensuring memorable customer service experience● Managed all front and back of house operations, responsible for inventory management, cost controls, buildingprofitability, scheduling, hiring, promotions, exit interviews, processed payroll, inspired employee longevity

Professional tellers are responsible for providing a positive customer experience that leads to improved satisfaction and sales. Professional tellers process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer’s needs and encouraging customers to expand their relationship.Create a connection, develop rapport to provide outstanding, personalized serviceListen and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit themMeet or exceed sales goals by influencing customers to learn about products/servicesAccurately and efficiently process transactions such as customer deposits and cashing checksAssist customers with inquiries and/or problem resolution in a professional and composed mannerEducate customers on how to conduct simple transactions through self-service technologies

RAs serve a variety of roles including a community facilitator, a role model, a friend, while enforcing housing policies, monitoring safety and security of the halls, and surveying facility maintenance issues. Trained to have knowledge of and utilize campus resources, and to be first responders in crises situations. Most importantly, RAs have a great impact on the lives of their peers. The role of an RA interactively educates and encourages residents to make positive decisions, provides support and compassion to others.