ConciergeAndover Inn - Andover, MASeptember 2016 to Present •Handled Phillips Academy trustees functions, meetings, and group reservations • Organized floor plans for events on campus as well as room blocks. •Achieved certificate of excellence on Trip Advisor • Established strong relationships with clients and guests. • Facilitate Banquet event orders and oversee banquet room set-ups. • Preserve the history of the building and Phillips Academy by educating guests about the school and property. • Guided new students or students who are interviewing to their meeting locations. • Demonstrates seamless check-ins as well as long lasting relationships among clients.

Executive Team Leader GE (Guest Experience) Business College ProgramTarget - Salem, NHJanuary 2016 to May 2016Target Corp Executive Team Lead- Guest Experience •Educated my team on diversity, guest volume and delegation of tasks. • Supervised a team of 50+ in both Hard-lines and Soft-Lines departments. • Trained new guest service agents to excel in their field and new techniques to approach problems. • Coached team and verbally identified problems before it came down to a disciplinary action. Prevented harassment, discomfort, discrimination and removed toxic behavior from the team. • Participated in Target executive work-shops every other week on asset protection, management, team success, and peak times of the year.

Disney's Grand Floridian - Orlando, FLMay 2015 to January 2016Disney's Grand Floridian Resort and Spa Concierge/ Front Desk • Charted, created and designed guests vacations based on their interests and length of stay. •Customized Magic bands to be programmed to a guests needs and wants. • Guided guests through their Disney Experience App, to insure that all reservations including; FastPass, Dining Reservations, Character Meet and Greets, and length of stay were correct. • Created "Magical Moments" to guests with limited abilities so they too could have an unforgettable Disney experience. •Delivered excellent guest service at Disney's flagship resort by keeping in character and promptly attending to the needs of all guests • Audited and assembled All Club Guest packages for the following day.

Disney Campus RepresentativeJohnson and Wales - Providence, RISeptember 2013 to May 2015Disney Campus Representative Recruiter • Proctored HACCP safety tests for culinary students enlisting in the Culinary Program • Marketed presentations to students and shared the benefits of the program • Organized student's attendance and applications during presentations • Distributed information and acted as a positive advocate for casting • Assisted cast members from the Walt Disney World Resort to our recruiting station • Unified the group into a collaborative team by delegating cohesive roles

Attractions/EntertainmentWalt Disney Parks and Resorts - Orlando, FLApril 2013 to August 2013Walt Disney World Resort Attractions/Entertainment • Completed a five month world renown internship and earned a campus representative position • Handled over 3,000 guests daily with efficiency and sincerity • Executed professional actions when conveying safety regulations with all guests that boarded each attraction • Listened and responded intently to guests using Disney guidelines at all times • Remained in character and portrayed my role professionally towards guests

Changing the lives of children by making their best friend at a world renown company

Capturing memories in the best way possible and making these memories a piece of their home.

Front Desk Agent InternCourtyard Marriott - Providence, RIOctober 2012 to February 2013Providence Courtyard Marriott Front Desk Agent Intern • Exceeded guest expectations by exuding strong communication abilities, knowledge of city life, and hotel amenities • Completed a(n) 11 week comprehensive hotel management externship with the determination to learn all departments of the hotel property • Promptly attends to every guest's need by communicating with all departments of the hotel to ensure the best quality guest service • Guided new hires into the Marriott family and made sure they understood their role to the company • Maintained the front desk area making sure that lobby remained spotless for guest tangibility • Proficiently provided excellent service to guests especially during peak seasons

Ensured safety and company regulations when boarding all guests on each attraction

January 2011 to August 2011Genesis Healthcare Human Resources Administrative Assistant • Developed and maintained an organized filing system for current employee files and securely eliminated terminated files to make space for new hires • Input I-9 and W-4 expeditiously into the computer database following government regulations • Influenced others and reshaped the company's positive attitude in the Human Resources Department • Shadowed interviews and found the skills to ensure consistency and quality assurance • Scheduled meetings and maintained calendars for management and staff • Exchanged employee files between each site base promptly and efficiently • Updated my extensive knowledge of my position by attending an HR workshop