Balance multiple banks from ticket sales daily. Problem solve any discrepancies.Create and help coordinate sales team workflow and productivity through ASANA. Design bi-weekly newsletter and event flyers.

• Film, edit, and produce promotional and informational videos for internal communications and Central Region YouTube Channels• Manage print advertising for the Chicagoland/Northwest Indiana regions working as a liaison between local offices, design teams, and vendors to ensure advertisements deliver according to scheduled deadlines.

• Edited brochures, flyers, and HTML messages within Adobe InDesign and Dreamweaver • Brainstormed theme and concept ideas for B2B and B2C marketing pieces• Wrote and sent SMS messages to field agents• Utilized Bronto and Sharepoint to communicate with sales and agent representatives• Created promotional videos with iMovie which helped to increase e-mail open rates by 15-20%• Helped to calculate monthly printing costs of marketing materials in order to determine future budget expenditures

• Trained new employees on ticket sales and customer service protocol• Managed point of sale retail activities at six locations within the downtown Chicago area • Responsible for balancing over 20 sales drawers at the end of each business day• Provided excellent customer service during the peak tourism season at Navy Pier • Utilized problem solving skills to efficiently implement new solutions which ensured quality operations• Promoted and upheld a positive company image

• Worked to enhance an online presence via YouTube, Facebook, LinkedIn, Flickr, and WordPress • Increased company’s SEO through effective copy, meta descriptions and tags • Collected and captured up-to-date multimedia content for marketing and social media • Wrote dynamic content and posts for the company blog