Emily R. Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

Minneapolis, MN

Minnesota

• Create and execute ad-hoc queries for lists and reports as requested by staff using SQL, Reporting Services (SSRS), MS Access, Excel
• Maintain and enhance existing reports
• Proactively improve the quality of company reporting
• Meticulously filter membership database for quality and work with Membership to resolve inaccuracies.
• Evaluate, maintain and run scripts for daily member subscription files
• Review subscription files for reporting accuracy and post final reports to FTP

Minnesota

• Maintain weekly and monthly reports updating Executives and Senior Managers on member retention and revenue received from member dues.
• Evaluate subscription lists weekly, providing meticulous record files to an outside publishing house.
• Reconcile publication subscriptions on a monthly and quarterly basis to ensure accurate and timely payments.
• Established and implemented new procedural documents for staff training.
• Create annual dues invoices for members, updating products and billing cycles in the membership database.
• Work with Marketing and Communications to create and execute initiatives to improve member retention.

Fast and accurate data entry, entering all faxed and emailed orders from customers.Managed and routed various types of correspondence from customers to staff and management (phone, faxed and email inquiries and complaints).Assisted management with duties and tasks as necessary.

Minnetonka, MN

• Worked as primary account manager for major wholesale vendors, providing highly reliable and accurate customer service to meet their needs
• Maintained daily reports on customer order status, updating both customers and management.
• Built, analyzed and reconciled daily CSR reports in Microsoft Excel to trend/quantify data.
• Established and implemented new training techniques and documents for incoming customer service personnel.
• Maintained the Sales Programs online database and hard-copy files to keep information accurate and readily available for management and sales representatives.
• Kept weekly schedule for service reps and management, both personal time off and various meetings

Bloomington, MN

• Maintained daily record of check reconciliation, both incoming and outgoing dollar amounts.
• Generated checks for signature.
• Worked with banks on obtaining mortgage payoff quotes and filed paperwork accordingly.
• Created files for new accounts and acted as back-up receptionist.

Guide client coordinators (front desk receptionists) in quality customer service and care both over the phone and face-to-face.Staff scheduling, light bookkeeping duties, physical plant maintenance.Created and maintained customer database to ensure accurate and reliable records and appointments.Hiring and training of client coordinators and salon assistants.

Bachelor Of Arts (B.A.), Business Administration And Management

Business Management

Certificate, Business Intelligence And Data Warehousing

Equestrian/Equine Studies

Speech-Language Pathology/Pathologist

Part of me regrets leaving this school...I always wonder where I would be if I had stayed.