Emily Stott Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri, United States

- Established a robust rapport with Lyric Opera’s patron-base, acting as the first line of communication and creatively problem-solving when difficult customer service issues arose.- Facilitated training and evaluation of a team of Ticketing and Patron Services representatives, who represented over $1M in subscription and ticket revenue- Established technical literacy training for Ticketing and Patron Services staff to use with customers with the adjustment to digital tickets, issuing over 2,000 digital tickets in the first two months- Supervised the Box Office at Lyric Opera productions, liaising with the Kauffman Center staff to complete Lyric Opera’s performance day operations- Analyzed performance of customer segments and liaising with the Director of Marketing to develop marketing strategies for marketing initiatives for all digital marketing and direct mailing, creating distribution lists for over 30 unique marketing segments,- Collaborated extensively with the Marketing Department on creation of marketing campaigns, using my background in opera and musicology to co-write and co-edit marketing collateral.- Headed the distribution of the subscriber renewal/acquisition campaign by coordinating segmentation, and project managing the creation and distribution of customized communications for over 12,000 households.

Kansas City, Missouri, United States

- Preparing roles and performances (classical and non-classical)- Dramaturgy and study of original source material to inform the character choices and arcs in respective pieces/job opportunities- Meeting set deadlines for dramatic character work, music preparation, and memory (often includes linguistic/dialectic study)- Generating new ideas and collaborating with composers and other musicians on existing and new works- Self-promotion and self-employment, including the preparation and maintenance of digital media/website

Lenexa, Kansas, United States

- Served as the first point of contact for the organization, cultivating rapport with a community of over 800 regular attendees, managing communication between the organization leadership team and the rest of the community by creating regular e-marketing, direct mailings, and social media content.- Acted as liaison between the organization and the outside community, establishing new building tenants and increasing rental revenue for the organization by over 100%. - Initiated a revivification of the organization’s digital footprint by rebuilding the church website, creating and maintaining a digital marketing calendar, expanding online presence, and increasing digital engagement. - Maintained building operations and oversaw operations budget, assisting the Financial Administrator in bookkeeping and expense tracking.- Project managed and executed the annual stewardship campaign in its entirety by developing the marketing/social media campaign, writing copy and designing digital and physical media, creating customized mailing pieces to over 1,000 households, and exceeding the organization's stewardship goal of over $450,000 in annual pledges.- Managed and maintained master schedule of programming for tenants, staff, community, and over 20 volunteer/affinity groups.- Promoted technical literacy among community members and acted as technical support for staff and church community.- Expanded knowledge of digital marketing tools for mass communication, deepening my understanding and application of tools for e-mail marketing, social media organization, website hosting platforms, and content creation.

Kansas City, Missouri, United States

- Served as the first point of contact for the organization and managed communication between the organization leadership team and the community of over 300 members.- Project managed all community engagement initiatives, including the annual Kristkindl Markt community fundraiser, raising over $10,000 in revenue for the organization.- Established a thriving concert program, developing relationships with community music groups (Classical Music Express, UMKC Conservatory, UMKC Community Accordion Ensemble, and various local solo artists), supporting local artists, and providing free classical music experiences to the neighborhood.- Acted as technical support for staff and church community, facilitating increased usage of digital member management software and digital donations.- Managed and maintained master schedule of programming for building tenants, staff, and church community.- Maintained building operations and oversaw operations budget, assisting the Financial Administrator in bookkeeping and expense tracking.- Acquired knowledge of digital marketing tools for mass communication, cultivating a deeper understanding of the mechanics of e-mail marketing tools, website hosting platforms, and content creation tools.

Summer Ministry Team

Master Of Music, Opera

- Mezzo-soprano; focus on dramaturgy and performance of operatic and classical repertoire - Additional focus in musicology and music.

Bachelor Of Music, Performance In Voice

- Coursework in vocal performance - Partial coursework in music education and music therapy

Bachelor’S Degree, Music Education, Vocal Performance

Activities and Societies: Tau Beta Sigma, KU Concert Choir, MEDLIFE KU, University of Kansas Marching Jayhawks Undergraduate pursuing.