Oversees and leads the strategic partnerships between Truist, with deposits over $400B, MasterCard ($22.8B revenue), Visa ($29.31B revenue), and Arcot by Broadcom ($33.2B revenue) functioning as the primary point- of- contact and liaison capacity for all Partnership communications, optimization and prioritization of incentive budgets (>$20M), driving innovation, implementation of strategic planning, networking across all leadership of multiple departments throughout Truist, and providing sage risk management adviceUtilized as a knowledgeable resource, providing in-house consultation and solutions for a range of complex issues, including payments strategy, compliance, assertive contract negotiations to ensure fairness and balance, translation of complex technical requirements to a wide audience, and commercialization of card Network product solutions to prepare Truist for calculated responses and client impact assessmentsConducts regular strategy and business review working sessions, with all internal and external executive leadership, providing critical feedback regarding exceptional project delays, addressing and resolving chronic issues through the implementation of corrective measures and ensure product benchmarking and industry comparisons drive Truist to top of wallet or prioritize projects to continually improve product offeringsPlayed a major role in the coordination and execution of community-related public relations strategies entailing collaborations with the Truist Marketing Sponsorship Team, Visa, and the NFL, managing $2M budget Selected in Q2 of FY 2020 to oversee the Payment Network conversion between BB&T and SunTrust resulting in the largest successful Debit Card conversion to date and selected in Q2 of FY2022 as the SME to oversee all facets of the payment partnerships projects for card processing conversion an aggregate $160M expense across Consumer, Small Business, and Commercial lines, resulting in approximately $300M in savings

Solely responsible for guiding, directing and supervising up to 10 offshore and onshore IT product development Agile Scrum Teams, tasked with buildling an internal card-servicing tool, which reduced call center training sessions and consistenly achieved positive teammate experiencesFunctioned in a liaison capacity between Fraud rules/strategy and Product, continually being apprised of ongoing rule modifications, communicating such revisions or newly established rules with the organization in order to satisfy compliance requirements and reduce overall fraud ratesCo-Chaired the Smart Card Alliance Debit Working committee (2014), comprised of all stakeholders in the card industry to coordinate and drive resolution of a Debit EMV routing issue in the United States, allowing the Payments ecosystem to launch EMV to reduce fraud. Recognized and credited in 2015 for the development, launch, and conversion of over 15M SunTrust credit cards to EMV-enabled cards, both Mastercard and Visa, averting $55M in potential security compromise and fraudIntiated, forged, and developed a collaborative partnership with Business Owners and Executive sponsors to define strategy, risk management plans, budgets, and creating and overseeing the Integrated Card Task Review Committee which created an in-depth forum, analyzing cross-functional communications and decision-making, resulting in personally receiving a SunTrust Gold Performance Excellence Award, for internal leadership as well as program delivery excellence

Initially selected by the company, traveling extensively throughout the US, to audit 3rd party Mastercard terminal installers of card processing equipment, usually at stadiums and other event-driven venues that attracted large populations of consumers, personally testing for reliable functionality and connectivity and compliance, submitting detailed reports on test resultsFunctioned as a SME, providing automated renconciliation data, instead of manual entry, to facilitate Intergovernmental Commerce Exchange multimillion dollar purchases, between all branches of government, and specifically reduced manual reconciliation by 80% for the United States Coast GuardManaged all US reporting for over 500k PayPass, contactless equipment-enabled merchant locations, analyzing post-transaction data element trends such as authorization and clearingRecipient of a Superior Performance Award, for overseeing all aspects of the deployment of Changepoint and corresonding customization/integration of Salesforce, which enhanced performance and results of sales representative in buliding production client sales pipelines and contact historiesCompleted a competitor’s brand conversion of 100k cards to the Mastercard platform debit switch, resulting in an increase of $20M in revenues throughout a 6-year period, additionally driving top-of-mind awareness to the Mastercard brand

▪ Top ranked home mortgage and home equity loan officer placing in the top 15% in sales calls ▪ Established strong referral relationships with builders, contractors, and realtors, expanding business ▪ Proficient in analyzing credit reports, teaching customers how to improve their credit rating, and also improve their financial management ▪ Developed a knowledge of multiple bank products, ensuring the most appropriate loan for customers (100% refinance loans, 80/20, ARM, Balloon)

Intern