Emily Nelson Email & Phone Number

Oakland, California, Us

As a Customer Success Manager II at Everlaw, I build and maintain strong relationships with large legal clients, guiding them to maximize their use of Everlaw's platform to drive results. My role focuses on user adoption, customer satisfaction, and retention by providing expert coaching and support throughout the entire customer lifecycle. I'm passionate about helping law firms leverage technology to enhance collaboration, discover truth, and promote justice.

Salt Lake City, Utah, Us

CSM (Customer Success Manager) for a portfolio of companies in a wide variety of industries- responsible for CX strategy, platform adoption, revenue growth, and client retention.

Worldwide, Oo

As a Client Account Manager, I provided some of the firm's most important client accounts streamlined support that focused on strategic planning, more efficient internal operations, and relationship building within our matrixed organization. Ultimately, I enabled our accounts to provide the best possible service to our clients. By understanding both complicated internal landscapes, and the clients we ultimately serve, I provided my dedicated strategic accounts with a unique skill set and opportunity to maximize their effectiveness. Working in an organization like Deloitte also brought exciting opportunities outside of my day to day responsibilities, including being a member of the steering committee for our organization wide volunteer day, serving as a judge for an innovation in education prize, and co-leading a Parent's Network which provides support and best practices for Client Account Managers who are constantly balancing demanding careers with their home life.

Worldwide, Oo

In this role I was responsible for managing the Global Public Sector Industry Client Program to help Deloitte’s member firms develop deeper, value-adding client relationships in Public Sector.Working directly with the Global Public Sector Industry Leader on the execution of the Global Client Program, I was responsible for building strong relationships with key stakeholders in the business, including Deloitte Sector Leaders and priority client account leadership. My support focused on metrics collection, maturity assessments, pipeline management, and specialized programs and events.In addition, I oversaw the Global Public Sector Nerve Center and Value Proposition programs, which are the primary communication channels through which in-market support was provided to our Public Sector practitioners globally.

Worldwide, Oo

Knowledge Manager / Community Manager for numerous virtual Communities of Practice within the global Public Sector Industry at Deloitte. Communities included Public Health, Security, Education, Finance, Infrastructure, and Public Private Partnerships, and each hosted a roster of anywhere between 600 and 1,500 members globally.Experienced in a broad array of Knowledge Management techniques, as well as the conceptualization and creation of large SharePoint 2010 networks, across a global platform of users.

Washington, District Of Columbia, Us

Conducted market research and prepared intelligence reports which helped to drive the key business development strategies put forth by firm management

Washington, District Of Columbia, Us