Emily Eapen Email & Phone Number

Greater Los Angeles Area

Manage the operational process of onboarding K12 schools and vendors. Ensure that K12 schools follow Federal, State and district procurement policies as it relates to the use of the ProcureK12 marketplace. Create operational workflows to ensure K12 schools receive products and services in a timely fashion from vendors. Oversee the vendor database to ensure that data on vendors is accurate and current. Work closely with marketing and sales to ensure that school and vendor leads go through the adequate pipeline for registration and implementation.Highlights· Discovered a unique vertical category to increase business sales· Created operational workflow to manage all clients across the US Market

Greater Los Angeles Area

Develop processes for improving the customer success journey. Oversee the on-boarding and training of new clients; ensure renewal process for clients is executed by bridging the sales team with the implementation team. Develop and manage an operational budget of 1M. Secure leads generated from Salesforce for the sales team. Managed and approved all customer quotes and request for information to school districts in the K-12 west coast markets. Highlights:• Developed a customer journey process that was implemented by the US market• Generated 1M in renewal business• Trained all success managers on Salesforce implementation

Greater Los Angeles Area

Oversee educational planning and scheduling, provide college counseling, and organize student meetings and activities for all students on campus. Met budgeted enrollment targets by maximizing school schedule. Collaborated with the Head of School for teacher hiring and scheduling. Review budgeted hour forecast in NPA on a weekly basis in order to formulate goals for the next 90 days. Provide post-secondary planning opportunities for students and parents Highlights:• Ensure that AR was kept at $0 value for campus• Created procedures to streamline day to day operational processes for campus• Developed 4 year plans for each attending student based on parent/student goals

Managed the overall operations of the recruiting, hiring and training of employees and tutors across multiple states including California and New York City. Overseen a team of over 1500 employees with 7 direct reports. Responsible for maintaining a 3M dollar budget and cutting cost to increase profit. Developed standard operating procedures for various divisions including the marketing and human resources department. Reported directly to the Vice President of Sales & Operations to serve as key liaison for strategy and business development. Highlights:• Implemented a new work flow to reduce the training departments budget & improve quality• Developed state specific employee training programs for K-12 Federal educational programs• Implemented incentive programs that led to increased sales and increased employee productivity• Directed the operational development of multiple offices including Chicago, Washington DC, and Puerto Rico• Created the operational management flow to grow the business from 500k to 14M in 2 years• Trained & developed a number of entry level employees for the startup division who became Directors• Direct grant acquisition- over 40 contracts executed

Spearhead all aspects of the annual training for each academic school year. Create and maintain database overseeing over 2000 employees. Oversee multiple aspects of the business including hiring, training, and compliance/government regulations. Point person for all matters of curriculum and overall program structure.Highlights:• Appointed The Princeton Review SES Supervisor for NYC DOE• Developed educational diagnostic tools for TPR Supplemental Educational Services programs• Key liaison for scouting and developing business proposals for other NYC DOE projects• Collaborated with Compliance Managers to ensure compliance in all after school programs• Developed an in-house evaluation system to oversee program quality

Maintained accurate records, assessments, and plans for over 70 students; Composed evaluations and daily progress reports; Lead various parent development workshops in all boroughs; Conducted professional development workshops for district wide conferences. Highlights:• Designed individual and group intervention plans for school age population (3-21yrs.)• Devised a comprehensive lesson plan comprising most areas of speech/language to be distributed borough-wide• Implemented a variety of strategies for an Autistic, Emotionally Disturbed, and Multi-Disabled Population• Provided therapy for bilingual students through an Interim Service Plan