Emily Shank Email & Phone Number

Baltimore, MD, US

-Achieved 95% GRR -Consistently maintained the highest renewal rates across the full CS department.-Exceeded team goal of 7% services attachment rate by over 4% across the board-Led kick-off meetings to assess current/future goals, technical environment, and training needs. -Drew up success plans for each client, detailing outcome, action plans.

Baltimore, Maryland Area

• Develop a thorough knowledge of each client within my portfolio, including including their individual marketing strategies, products/applications used, services, offers, operational processes, and customer service needs.
• Establish and maintain a relationship of trust. Serve as a trusted advisor for the client and operate as an extension of their team across the larger organization.
• Facilitate tasks, track select issues with deadlines, and escalate concerns/problems to appropriate individuals within the organization.
• Demonstrate knowledge and provide insights into the organizational structure of the client.
• Understand pain points, including root causes and client impact. Work with 14West/WesTech, other services, and/or the client business to find a reasonable solution or alternative that meets the client’s needs.
• Work with and listen carefully to the client to understand desired results.

Baltimore, Maryland Area

Collected software requirements from clients and brought ideas back to Product Teams.Contributed to curriculum development, improving both functionality and comprehension.

Mapped multimedia assets for course delivery on strict budgets.Collaborated with SMEs and departmental team members to develop products, solve problems and document production issues, and keep production on schedule and budget.Assisted in design/pre-production and production-related tasks and peer review of deliverables.Communicated project.

Utilized source materials and work closely with SMEs during content discovery to determine appropriate target audience, content, instructional formats, and learning objectives for desired learning solution.Scripted exemplary audio narration or text, select images/video for visual presentation, and develop action notes for in-depth instructional methods in.

Develop production lists and tracking sheetsCraft content for multimedia assets aligned with appropriate subject level and Common Core standardsDevelop storyboard content including on-screen images and scripts for audio narrationCollaborate with SMEs in order to clarify content queries and resolve technical requests based on multimedia standardsReview and.

Camp Hill, Pennsylvania

Collected and analyzed data to determine individual learning needs.Ensured goal attainment by partnering with students, faculty, parents, and the community.Provided training on new educational technologies to staff members.Participated in development of the Pennsylvania Learns: 4th Grade Mathematics course for iTunes U.Recognized as one of 100 educators in.

Harrisburg, Pennsylvania

• Screened claim applications to determine eligibility for financial reimbursement
• Reviewed, evaluated and verified all financial losses
• Solicited and verified information from clients as well as medical service providers
• Contacted clients by phone and by written correspondence
• Established and maintained positive working relationships with government and private agencies, hospitals, and community organizations
• Maintained client files

Carlisle, Pennsylvania

• Presented prevention/education programs
• Provided counseling and advocacy
• Provided accompaniment and support to medical appointments and court appearances
• Maintained client files
• Maintained the organization’s client database

Bachelor'S Degree, Social Work

K-6 Certification, Elementary Education And Teaching