Emily Shultz Email & Phone Number

Columbus, Ohio Metropolitan Area

• Led product management for BeamSign, increasing digital adoption from 47% to 92% in 5 months
• Facilitated communication between engineering, stakeholders, and senior leadership
• Utilized metric-based strategy to drive feature enhancements and achieve significant adoption growt

Dublin, Ohio, United States

• Manage day-to-day marketing capabilities for 2 digital marketing solutions with a combined customer base of ~4,000 customers
• Provide subject matter expertise of products and market conditions to Operations and external customer base
• Work with Operations to maintain and visualize KPIs ensuring continued solution growth of 10-12% YoY
• Manage P&L of Marketing budget for promotions, trade shows or marketing campaigns

Dublin, OH

Manages contact for escalated customer issue and resolution for ~5000+ customersLead 3 successful product promotions resulting in ~350 enrollments with a 90% retention rate over 12-16 monthsWork actively with sales and third-party vendors to provide retention support Team lead to 3 co-workers helping to facilitate team meetings, communication, and team.

Dublin, Ohio, United States

Managed assigned region as a subject matter expert on reimbursement solutions specific to receivablesParticipated in 2 case studies which implemented multiple solutions for 10+ customers to monitor their successes over 3-6-month periodsCreated marketing material based off case studies which established baselines and best practices for customersPresented to.

Columbus, Ohio Area

-Maintain and manage price and cost audit activities for according to customer contracts-Manage and reduce audit failures by using root cause analysis-Execute monthly reconciliation analysis of multiple carrier accounts to decrease outstanding unpaid and aged volume and provide resolution to business leaders-Produce weekly/monthly reporting for business.

Columbus, Ohio Area

-Reduce and maintain accounts receivables across multiple customer profiles-Manage Internal and External communications to resolve delinquency and provide support and follow-up resolution-Works collaboratively with other functional areas of the business-Administer monthly Account Receivable reporting to business leaders and sales

Columbus, Ohio Area

-Process and manage transaction allocation purposes for multiple customers-Ensuring that transactions are billed to customers through a timely and efficient process-Created process maps and process improvements for a newly implemented process

Columbus, Ohio Area

-Align customer transactions for proper, accurate and timely invoicing according to customer requirements