Emily Shultz Email & Phone Number

United States

Columbus, Ohio Metropolitan Area

• Led product management for BeamSign, increasing digital adoption from 47% to 92% in 5 months• Facilitated communication between engineering, stakeholders, and senior leadership• Utilized metric-based strategy to drive feature enhancements and achieve significant adoption growt

Dublin, Ohio, United States

• Manage day-to-day marketing capabilities for 2 digital marketing solutions with a combined customer base of ~4,000 customers• Provide subject matter expertise of products and market conditions to Operations and external customer base• Work with Operations to maintain and visualize KPIs ensuring continued solution growth of 10-12% YoY• Manage P&L of Marketing budget for promotions, trade shows or marketing campaigns

Dublin, Oh

Manages contact for escalated customer issue and resolution for ~5000+ customersLead 3 successful product promotions resulting in ~350 enrollments with a 90% retention rate over 12-16 monthsWork actively with sales and third-party vendors to provide retention support Team lead to 3 co-workers helping to facilitate team meetings, communication, and team trainingProactively engage with sales in the field to provide training, resources and customer supportCreate and maintain weekly and monthly reporting to root cause analyze training opportunities and potential opportunities for growth

Dublin, Ohio, United States

Managed assigned region as a subject matter expert on reimbursement solutions specific to receivablesParticipated in 2 case studies which implemented multiple solutions for 10+ customers to monitor their successes over 3-6-month periodsCreated marketing material based off case studies which established baselines and best practices for customersPresented to Sales which included the value of solutions included in Reimbursement Solutions umbrellaMaintained data management of onboarding processes, tele-sales campaigns and published results and updates to upper management and sales

Columbus, Ohio Area

-Maintain and manage price and cost audit activities for according to customer contracts-Manage and reduce audit failures by using root cause analysis-Execute monthly reconciliation analysis of multiple carrier accounts to decrease outstanding unpaid and aged volume and provide resolution to business leaders-Produce weekly/monthly reporting for business leaders and team leads-Define and implement Standard Operating Procedures and lean principles to provide efficient service to external customers-Root cause analysis and problem solving to minimize defects and provide cost efficient ways to produce positive results

Columbus, Ohio Area

-Reduce and maintain accounts receivables across multiple customer profiles-Manage Internal and External communications to resolve delinquency and provide support and follow-up resolution-Works collaboratively with other functional areas of the business-Administer monthly Account Receivable reporting to business leaders and sales

Columbus, Ohio Area

-Process and manage transaction allocation purposes for multiple customers-Ensuring that transactions are billed to customers through a timely and efficient process-Created process maps and process improvements for a newly implemented process

Columbus, Ohio Area

-Align customer transactions for proper, accurate and timely invoicing according to customer requirements