Emily Silvestre Email and Phone Number

-Managed timely and accurate payroll processing for clients, ensuring adherence to labor laws and company policies.-Collaborated with teams to collect clients time keeping records, meticulously entering, and verifying entries for accuracy.-Streamlined bi-weekly and weekly payroll operations, precisely calculating wages, deductions, and benefits for a diverse workforce.-Generated termination reports, efficiently processing final payments, benefits, and deductions for outgoing employees.-Create and delivered invoices based on agreed billing schedules, ensuring transparency and accuracy in service details and rates.-Conducted rigorous reconciliation of employee timesheets and attendance records with clients for precise invoicing processing.-Prepared comprehensive Payroll Site Breakdown Reports, providing insights into labor costs across different job sites or locations.-Generated detailed 401K reports, ensuring compliance with retirement plan regulations and accuracy of employee contributions.-Managed filing and organization of employee documents, including contracts, tax forms, and performance reviews, for easy retrieval.-Expertly compiled and submitted reports for various insurance providers, demonstrating accuracy and timeliness in benefit reporting.-Calculated and processed union and pension dues deductions, maintaining adherence to union agreements and pension plan requirements.-Generated Aging Reports, enhancing financial oversight by categorizing outstanding invoices and payments by overdue duration.-I analyze payables, accurately categorizing bills to generate precise project-based expense reports. Throughout this process, I effectively identified and resolved any discrepancies, ensuring meticulous billing accuracy.

-Organized and updated schedules for executives.-Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.-Reviewed time records for all company employees to verify accuracy of information.-Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.-Uploaded time records into ADP and excel database and make adjustments to create accurate database for payroll processing functions.-Responded to emails and other correspondence to facilitate communication and enhance business processes.-Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.-Identified and evaluate new business opportunities through research.-Collaborated with team members to design content frameworks.

-Assisted Patients: I served as a friendly and approachable point of contact for patients and their families, addressing inquiries, providing information, and assisting with non-clinical matters.-Managed Appointments: I coordinated patient appointments, tests, and procedures, efficiently managing scheduling logistics and ensuring timely communication.Handled Patient Registration: I facilitated the registration process, accurately collected patient information, verified insurance details, and ensured all required documents were completed.-Maintained Documentation: I kept meticulous and organized records of patient information, appointments, and interactions, utilizing appropriate systems and databases.-Facilitated Communication: Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.-Provided Patient Education: I provided general information to patients about hospital services, pre-appointment instructions, and general care guidelines.-Guided Facility Navigation: I helped guide patients and visitors around the hospital premises, assisting them in finding their way to different departments, waiting areas, and amenities.-Ensured Quality Service: I ensured exceptional customer service by actively listening to patients' concerns, addressing any issues promptly, and taking appropriate steps to enhance their experience.-Maintained Privacy Compliance: I adhered to confidentiality and privacy regulations, handling patient information with utmost discretion and ensuring compliance with relevant guidelines.

-Provide paying and receiving transaction services to customers with accuracy, professionalism and a high level of service-Answer basic customer inquiries regarding products while complying with disclosure requirements, regulations, and consumer privacy policies-Identify customer’s potential product and services needs and support delivery of appropriate bank services by referring clients to the platform team for further consultation-Answer incoming telephone calls in a friendly and professional manner

-Executes financial transactions in accordance with bank policies and procedures while maintaining an exceptional .054% error ratio -Take initiative of new work assignments and additional duties: audit loan files, home loan audit letters, and manage online services -Researches and resolves account service inquiries/issues; responds to client inquires promptly and effectively-Proactively builds client relationships by effectively education them on available products and services and referring what best meets the customer needs-Adheres to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets