Emily Silvia Email and Phone Number

• Responsible for Maternal Care, Sub Acute Rehab, Cardiac Surgery transition of care initiatives.• Regularly collaborated with leadership to implement program strategy to maximize opportunities in value-based cohorts• Lead program director for Post-Acute Analytics initiative, onboarding 80-90 SNFs onto the data-sharing platform, facilitating data sharing at quarterly leadership meetings with 15 of our Northwell hospitals to promote enhanced transitions of care• Spearheaded project to update team dashboard to improve data capture/accuracy and surface meaningful metrics in response to pain points expressed in employee engagement action planning sessions• Designed and delivered billing training to ACPs through collaboration with Rev Cycle & Coding, resulting in marked increase in billable visits, hitting budget for the first time since FFS billing began in 2018

• Responsible for Maternal Care Navigation and Post-Acute Analytics initiatives• Collaborate with leadership to implement program strategy to maximize opportunities in value-based cohorts• Designed and delivered billing training to ACPs through collaboration with Rev Cycle & Coding, resulting in marked increase in billable visits, as well as significantly fewer missing charges and TES edits due to workflow improvements.

• Provided direct supervision to front desk and billing staff• Quadrupled value-based cohort patient enrollment 2018 to 2019• Collaborated with Employee Wellness team to roll out a new Living Healthy with Diabetes Wellness Credit in 2020 • Served as department telehealth lead during 2020, working with multiple teams to understand operational and billing workflows to support remote care delivery transition

• Oversaw program operations at 8-14 different practice sites across Queens, Nassau, and Suffolk counties• Instrumental in budget preparation and revenue/volume projections, collaborating with finance and strategic planning leadership• Organized successful delivery of Diabetes Prevention Program, achieving CDC recognition sufficient for Northwell to become Medicare DPP Supplier. This will allow for future revenue opportunities, internally and in other departments

• Collaborated with leadership on deployment strategy changes resulting in 22.5% increase in visit volume & 6.5% increase in new patients from 2016 to 2017• Implemented patient engagement strategies resulting in a 31.4% increase in patient follow up appointments, a 17% decrease in appointment cancellations, and a 23% decrease in no-show appointments from 2016 to 2017• Implemented referral tracking system, allowing us to monitor & report outcomes of referrals. Among other benefits, this provided valuable information to hospitals seeking Joint Commission accreditation• Coordinated and risk-stratifed incoming referrals, working with key leadership to ensure that our processes are always in line with the evolving deliverables and KPI’s of the organization

• Formed strategic alliances with referral sources, contributing to a 70% appointment volume increase 2016 compared to 2015• Instrumental in reducing missing charges for services rendered from 136% to below 4% benchmark in under 6 months

• Conducted periodic analysis of leads/referrals; results saved thousands of dollars on marketing efforts that were not yielding ROI• Established relationships with ancillary vendors, negotiating prices to result in 20% overall savings from previous vendor relations• Collaborated regularly with CEO, CFO, and key team members to strategize process improvement & streamline business processes

• Provided administrative and business support to the CEO of a million-dollar automotive repair firms • Improved office efficiency by implementing expense filing system, enabling recovery of 25% of lost revenue • Managed accounts payable and receivable, prepared expense reports, oversaw inventory, and maintained equipment and technology • Implemented and coordinated marketing initiatives to expand customer base and improve retention

• Strategized improvements to clients’ business & brand presence, with particular attention to online/social media, enabling one client to grow significantly enough to open a second location• Identified and proposed solutions to issues hindering organizational operations and business expansion

• Effectively promoted an exclusive network for professional women to interact, exchange ideas, educate, and empower each other while developing innovative business and social relationships. • Able to efficiently articulate concepts and deliver sales presentations to prospective clients/members from diverse professional backgrounds, as well as adjust and focus sales efforts to meet client needs• Strong methodologies for promoting and selling services using marketing strategies and techniques to convey company vision and mission• Able to effectively articulate company vision and mission and deliver sales presentations to prospective clients from diverse professional backgrounds, as well as adjust and focus sales efforts to meet client needs• Thrived in fast-based sales environment, demonstrating strong closing abilities (average conversion 2-3 times >average). Consistently exceeded weekly quotas and in the top 10% of firm generating monthly revenue

• Highest in new client recruitment, generating referrals, client retention, and product sale promotion—collectively increasing departmental growth by nearly 50 percent• Forecasted client needs and analyzed and modified ongoing service plans to increase capacity, as well as client satisfaction• Collaborated with colleagues to identify and strategize solutions to departmental inefficiencies (i.e. scheduling, documentation, and service delivery)• Designed, launched, and implemented a group-based interactive wellness learning course for clients