◆ VALUE PROPOSITIONThroughout my career I have demonstrated a history of organizational transformation leadership, development of high performing teams, leadership through a wide range of turnarounds and served as a strategic key player during SaaS growth phases. As a senior-level leader, my background is in strategic planning & execution, scaling customer success, and contributing to GTM/product development within high-growth SaaS enterprises. I learned early in my career that if I built high performing customer facing teams, it opened up opportunities to work on strategic projects with the senior executives. As a result, for most of my career I worked in dual roles, leading Customer Success Teams while leading & contributing to strategic projects. It’s in that strategy work where I developed my love for business strategy planning and execution. Intellectually curious, I use strong critical thinking skills to help teams solve problems. My leadership style is collaborative and empowering, comfortable leading in ambiguity. I specialize in taking big complex goals and decomposing them into actionable, measurable changes. I do this by connecting stakeholders to the vision, leading through change with clear communication, alignment on outcomes & measurements and most critical, engaging people every step of the way. ◆ CAREER IMPACT➣ Critical contributor in growing $36M SaaS startup into $400M+ organization, increasing valuation to $4B+. Led or participated in most strategic projects while leading CS teams.➣ Built and engaged multiple global teams with 150+ members, crafting a reputation as a high performing people and team development expert.➣ Empowered $150M Supply Chain SaaS platform to enter new market; led creation of enterprise practice.➣ Developed and executed PE backed CS wide strategy to curb revenue loss, retain employees and innovate product during crucial time for MarTech SaaS business.➣ Led wide range of turnarounds: $45M MarTech SaaS Service team, $20M Supply Chain enterprise post-acquisition and $17M SMB segment and $16M consumer finance segment. ➣ Key contributor & leader of multiple acquisition integrations. ◆ SIGNATURE EXPERTISE✓Strategy Development & Implementation✓Revenue Retention and Generation✓Change Management Expert✓Cross-Functional Leadership✓Culture Transformation✓Customer Experience✓Customer Success✓Globally-Dispersed Management✓Influential Team Builder✓Market Expansion & Analysis✓Operations Management✓Partnership & Relationship Development✓Product Strategy & Development✓Turnaround Leadership