Emily Sorlie Email & Phone Number

Chicago, Il, Us

Chicago, Il

Planning, advancement and on-site management of the Guest Services Programs for various clients, ranging from C3 Presents festival roster (such as Lollapalooza Chicago, Austin City Limits and Bonnaroo) to up and coming boutique events.

Remote + Dover, De

Digital, onsite Guest Services Program and Community Relations development, planning and advancement, recruitment & hiring for Guest Services & Box Office Team, ADA Program development and Digital Customer Support Management.

Manchester, Tn

Planning, recruitment & hiring for information services team, advancement and on-site management within the Guest Services Program for Bonnaroo Music & Arts Festival 2021.

San Antonio, Texas Metropolitan Area

San Antonio, Texas, United States

San Antonio, Texas, United States

Austin, Texas Area

Led the development of an entirely new departmentImplemented the company's Customer Support platform, including phone, chat and email support Oversaw multiple large-scale projects simultaneously with budgets ranging into the millions for some of the largest music festivals in the worldLiaised with clients, vendors and internal departments for technical and guest support needsLed company Community Outreach programs, including donation protocols and requests, planning company volunteer days with local non-profits and year-round creative outreach programs partnering with non-profits and causes both on-site at our events and through sponsorship. Oversaw the company's ADA Programs and AccommodationsWrote report that led to Lollapalooza Chicago winning the 2017 Illinois Sustainability Award

Boston, Massachusetts

Founded entirely new department for company's largest partner, JPMorgan Chase, for launch of their restaurant mobile ordering appHired, trained and managed 11 Technical Support RepsImplemented all notable tools used by agents on a daily basis, coordinating with multiple departments internally and externally

Greater Boston Area

Greater Boston Area

Provide guidance to Tier I Support on new protocols and issues. Establish new training regimens and implement for new hires. Point person on team projects and personal oversight on ongoing efforts.

Greater Chicago Area

Provided phone and email support for our merchants and users. Point person on company-wide internal knowledge base.Designed and executed multiple team projects.Technical support and integrations for our POS partners.

Chicago, Il

"Helping you save time and money, one business at a time." Opened the Chicago market and helped launch 100+ merchants within a span of 4 monthsInstalled product and provided technical support for clientsStaff training on the product and was the ongoing relationship manager with clientsRan local marketing events to attract and expand the knowledge of the product to customers in a new marketProvided guidance and best practices for ongoing efforts with the product

Austin, Texas Area

Ran the volunteer program for Love Hope Strength Foundation at Lollapalooza in Chicago, IL and Austin City Limits in Austin, TX.

Greater Chicago Area

Greet and seat guests in the restaurantRecommend entrees and wine selections for guestsExtensive knowledge of WAVE & onesixtyblue's cuisine and wine selectionConflict resolution with guest disputes Working at local food industry events

Greater Chicago Area

Lead Vocals | Tambourine | PerformerReleased five EPs with glittermouse, including:"Super Tactical Turbo Ultrascope""Signs Of Life" "Fuck Yeah! Or The Rainbow Beast, The Broken Bomb, and The Fate of the Earth""L*VE""The Dream is Dead. Long Live the Dream." Some of the venues performed at:Schubas | Lincoln Hall | METRO | Double Door | Beat Kitchen | The Empty Bottle | Subterranean | Reggies Rock Club

Greater Chicago Area

Helped take musicians from point A to point B in their careers by offering expert advice and services to help them along the way. Production assistant at all VEOBA sponsored events, as well as VIP and backstage management. Ran and implemented internship program, heading a team of up to six interns.

Greater Chicago Area

Barista:Creating specialized drinks for customersTraining new co-workers Bean & drink recommendationsShift Lead:Equipment maintenance Leading and inspiring my teamMarketing efforts for store events Guest Specialist:Creating a pleasing experience at Peet's through understanding needs and excellent customer service, as well as making the customer feel comfortable during their visit. I created this position in order to make a more welcoming and pleasant visit for both new and loyal Peet's customers. Customer service standards and dealing with stressful customer dilemmas is what the position is aimed at. I love working with people and creating a welcoming and fulfilling experience, to have them visiting for years to come.

Cary, Il

Booked shows for local talent, Cover MeCompiled sponsorships for UFC Events throughout IL (Ultimate Fighting Championship)Worked at local events with the organization as production assistant

Fox River Grove, Il

Recommendations for instrumentsTracked monthly lesson billingAccounting