Emily Pierce Email & Phone Number

Chicago, Il, Us

-Handle complaints of several priorities to remain within regulatory timeframes and established service level agreements-Submit reports to the FDA related to adverse events and product malfunctions within eSubmitter app-Provide assistance in complaint handling to customers concerning the accuracy of their medical device-Analyze data from survey responses and assess data to ensure regulatory compliance

-Review customer product complaints and adhere to the company's risk and regulatory reporting requirements-Evaluate documentation for accuracy and consistency within the complaint management system-Create product investigation reports, filing rationales, and communications specific to a customer's experience-Utilize the complaint handling process to ensure all duties are performed within regulatory timeframes and establish service level agreements-Provide efficient and timely communication to our customers via phone and email communication-Remain vigilant for non-conformances and existing CAPAs to remain in compliance

Oak Brook, Illinois, United States

-Obtained time-sensitive referral authorizations for Medicare patients with varying medical necessities-Liaised with clinical staff to provide insurance information including authorization approvals and denials, CPT/ICD-10 guidelines and specific referral rules-Coordinated the initiation and authorization of referrals within a 2 day turnaround time-Navigated within multiple payer portals with different requirements for referral authorization-Communicated with outpatient facilities for specific authorization rules, to understand insurance plan contracts and to gather information on rendered services

Oak Lawn, Illinois

-Attended programs and community awareness meetings occurring throughout the week, evenings and weekends involving community health issues-Acted as a planning committee member and attended, participated and took part in educating in community events including health fairs, informational programs, educational presentations and community development-Distributed information to community areas and analyzed post program feedback

Tinley Park, Il

-Assisted in reviewing patient accounts to determine whether additional documentation is required for continued coverage of oxygen-Contacted patients to gather updated information related to their ongoing need for oxygen per insurance guidelines-Requested clinical documentation from doctors' offices and reviewed to determine if it would support need for oxygen