Emily Mcevoy Email & Phone Number

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Denver, Co, Us

Responsible for managing a team of 10 project managers and 11 project coordinators handling all aspects of multi-family and single-family capital HVAC and water heater replacement projects, preventative maintenance projects, and asset tagging projects. Created the department, putting into place processes and SOPs while helping to grow the business and generate additional revenue.

Lead sales calls regarding technology and integration between the RevGuard platform and various CRMs, as well as creating API calls and data maps to ensure successful data transference. Responsible for day-to-day management of the on-boarding and software QA teams, troubleshooting and resolving customer issues, liaison between the development team and outside technical partners, management of telecom platform and routing of incoming calls, and working closely with customer success managers to ensure client satisfaction.

Responsible for leading the Go Live! Team in launching clients on our Optimized Customer Outcome platform, overseeing integrations with new CRM's, and management of the Go Live! QA team.

Responsible for taking client's trial/continuity programs live on our Optimized Customer Outcome platform, integration with new CRM's, and management of the implementation team.

Responsible for client communications, metrics phone calls and emails, updates to client's programs, and managing requests.

Mclean, Virginia, Us

Scheduled meetings, planned corporate events, wrote correspondence, meeting prep and minutes.

Mclean, Virginia, Us

Responsible for ordering supplies, liason to building manager, answering phones, general support to office staff.

Managed events up to 200 people, coordinated logistics with customers, responsible for on-site set up and break down, worked closely with chefs on planning and execution of menus.

Springfield, Virginia, Us

Handled boat insurance claims from start to finish, answered first response telephone calls, coordinated salvage and recovery efforts, responsible for over 150 claims at a time, worked with customers and surveyors, assisted on Hurricane Rita and Katrina claims.