Emily St. Germain Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

I am currently working at Sullivan and Worcester LLP as a Training and Support Specialist, where I am a valued member of the Technology Training team. In this role, I have gained extensive experience in various application upgrades, ensuring that our team stays up-to-date with the latest technological advancements.One of my key responsibilities is facilitating technology training sessions for incoming employees, ensuring they have a smooth transition into our firm's technology ecosystem. I take pride in providing comprehensive training sessions that enable individuals to effectively utilize our applications and tools.Additionally, I actively assist our IT Support team in resolving technical and training-related issues. By leveraging my expertise, I am able to troubleshoot and address any challenges that arise, ensuring minimal disruption to our colleagues' workflow.To enhance the learning process, I have also taken the initiative to create video tutorials. These tutorials serve as valuable resources for individuals seeking to enhance their understanding of our applications. By providing step-by-step instructions and demonstrations, I aim to empower our colleagues to independently navigate and utilize our technology resources effectively.Overall, my experience at Sullivan and Worcester LLP has allowed me to develop a strong skill set in technology training and support. I am passionate about helping others optimize their technology usage and am committed to delivering exceptional training experiences.

Boston, Massachusetts, United States

To be able to succeed in IT Support you need to have excellent communication skills. My leading role is to provide technical support and guidance to users' computer, hardware, and software problems. For to complete this, I spend a lot of time communicating with users through email and phone. • Install and configure hardware, software, systems, networks, printers, and scanners.• Plan and execute maintenance upgrades.• Set up accounts for staff.• Respond to breakdowns and other technical issues.• Investigate, diagnose, and solve computer software and hardware problems.• Image laptops and set up phones for new users.• Help with conference room technical set up and support.

Marlborough, Massachusetts, United States

During my time at J Lee Associates, I was able to show off my detailed orientated skills, and assisted with project management. I oversaw the coordination of projects and continually managed to maintain reliable completion date. There were over 600 constructions job that I was responsible for, and learned many new software platforms while there to assist in my duties.• Maintained communication and adherence to projects at all levels within the company• Prioritized needs and delegated assignments to handle multiple projects simultaneously• Set Project goals and scheduled with owners, departments, and other team members• Implemented procedural updates to correct deficiencies and improve operations• Utilized all software applications in the office to ensure work completion

Oxford, Massachusetts, United States

During my time at C.A.S Services I was contracted to help create the website and to help maintain SEO. I also consulted on all social media, and posted regular communication which they approved me to write and develop. Part of my job was also to work on different types of issues at different levels of the organization.• Developed and improved digital content for website and social media platforms• Improved advertising initiatives by executing social media and digital marketing• Executed SEO functions such as keyword research and data collection• Helped with other functions such as link optimization and site auditing• Utilized all software applications in the office to ensure work completion

Pawtucket, Rhode Island

During my time at Big Fish Promotions, I was promoted from Brand Ambassador to Event Manager after only 4 months. My job was to coordinate and attend planned events and assist the Brand Ambassadors receive feedback on the products. Also, I was the first line of customer service in many cases, having direct contact with people.• Maintained communication and adherence to client at all levels• Prioritized and managed production phases from concept to execution• Utilized all software applications in the office to ensure work completion• Trained staff for cross functional assignments and verified employee knowledge• Answered phone calls and emails to respond to customer inquiries and questions• Assessed event success and identified improvement areas through client feedback

Southbridge, Massachusetts

During my time at Hyde Tools, I learned the business operations and worked in customer service / marketing. I worked in Office Management, learned the entire business process, and had a footprint in every department:• Answered phone calls and emails to respond to customer inquiries and questions• Followed up with all issues and maintained contact until issue was resolved• Performed administrative tasks to streamline organizational productivity• Filed paperwork, maintained organization, and updated account information• Utilized all software applications in the office to ensure work completion• Assembled support for business and marketing campaigns and events