Emily Stiles Email & Phone Number

As an accomplished CX Quality Analyst professional with over five years of experience, I am passionate about leveraging data and analytics to drive improvements in customer service and compliance. My career journey has been marked by a dedication to thorough, fair, and objective assessments, along with a proven ability to enhance CX metrics and process adherence.In my most recent role as a Senior Quality Assurance Associate at Guild, I conducted over 200 reviews monthly, ensuring a 90+% compliance metric while maintaining a 95% calibration level. I excel in creating interactive dashboards using tools like Looker Studio and Salesforce, providing live reporting that enhances visibility into key customer metrics and pain points. My ability to analyze findings and present actionable insights has led to targeted coaching, new training modules, and significant process improvements.Key skills include:Quality Assurance & ComplianceData Analysis & VisualizationSOP Development & Root Cause AnalysisProject Management & Stakeholder CollaborationTraining & CoachingI am now seeking new opportunities where I can apply my analytical skills and quality assurance expertise to drive impactful results. If you are looking for a dedicated professional with a strong track record in improving customer service and compliance through data-driven insights, I would love to connect.