Established VBG Reporting & Analytics from the ground up. We support all reporting needs for Business Markets, Public Sector, Global Enterprise and Channel sales teams in the wireless and wireline business groups, doing business with our customers in over 15 different ways.- Created reporting strategy & resources for VBG, ensuring a single source of truth.- Supported 10K sales and support employees through 130+ maintained dashboards with 2.5M annual views and 5K ad hoc requests or… Show more Established VBG Reporting & Analytics from the ground up. We support all reporting needs for Business Markets, Public Sector, Global Enterprise and Channel sales teams in the wireless and wireline business groups, doing business with our customers in over 15 different ways.- Created reporting strategy & resources for VBG, ensuring a single source of truth.- Supported 10K sales and support employees through 130+ maintained dashboards with 2.5M annual views and 5K ad hoc requests or questions a year.- Consolidated all ad-hoc requests and questions to a single workflow system.- Constant contact & negotiation with SVP, VP, ED & Directors in VBG as well as mid-level managers caring for the nuance between levels of leadership and across business units. Show less

Managed programs and processes in the Operations and Marketing group. Supported business units in network operations, consumer real estate, customer outreach and internal programs.- Supported Business & Consumer reporting and analysis initiatives.- Improved retail customer wait times by 35% by addressing retail staffing gaps.- Supported community involvement for network operations initiatives.

Reporting & quota setting in Consumer Retail & Indirect sales channels.- Forecasted quotas best in class in the West Area two years in a row.- Consolidated and streamlined daily reporting to influence data driven decisions.

Management, Sales, Customer Service and Inventory Control.- Created and successfully implemented team building program into a struggling team.- Continually recognized for Small Business sales.

Served on the National Board of Directors for the National Association of College and University Residence Halls (NACURH). This student leadership organization is composed of 250+ colleges and universities across the nation.

Developed marketing programs and initiatives for North American colleges and universities. Partnered with sales presentations, customer feedback groups, and other marketing activities.