Emily Stulock Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

• Promoted to execute all responsibilities of the associate Implementation Project Manager role across an Enterprise client portfolio while consistently meeting ACV, CSAT, and project close KPIs• Became a company-wide trusted advisor and thought leader on implementation best practices• Attended project allocation meetings when the Implementation Team Lead was unavailable and assigned new projects to team members after evaluating bandwidths• Partnered closely with the Implementation… Show more • Promoted to execute all responsibilities of the associate Implementation Project Manager role across an Enterprise client portfolio while consistently meeting ACV, CSAT, and project close KPIs• Became a company-wide trusted advisor and thought leader on implementation best practices• Attended project allocation meetings when the Implementation Team Lead was unavailable and assigned new projects to team members after evaluating bandwidths• Partnered closely with the Implementation Team Lead on Salesforce logging and toolkit updates• Revamped 2 new hire training plans with special attention to proper sequencing of training sessions and activities, over a 6-week period• Participated in the hiring process including leading candidate interview panels, contributing to roundtables, and submitting feedback to internal HR platform Show less

Chicago, Illinois, United States

• Consulted on the issue, solution, and method for re-platforming our client-facing technical SaaS documentation site• Demoed 3 different vendors after extensive research to determine the best platform fit for our company’s needs• Established multiple project phases for data migration, editing, internal/external launch, and further iterations• Migrated and edited 200+ pieces of documentation from the legacy site to the new Zendesk backend• Met weekly with the VP project sponsor… Show more • Consulted on the issue, solution, and method for re-platforming our client-facing technical SaaS documentation site• Demoed 3 different vendors after extensive research to determine the best platform fit for our company’s needs• Established multiple project phases for data migration, editing, internal/external launch, and further iterations• Migrated and edited 200+ pieces of documentation from the legacy site to the new Zendesk backend• Met weekly with the VP project sponsor to discuss progress, blockers, and next steps to hit launch targets• Consulted internal SMEs on CSS updates and ADA compliance, sourcing additional input where needed• Presented monthly progress to leadership and internal stakeholders • Drafted a post-cutover email template to use for all active implementation clients• Created a 20-page Content Management Guide for internal users who leverage documentation editing/publishing Show less

Chicago, Illinois, United States

• Managed all aspects of client software implementation projects across JavaScript, API, and hybrid software solutions• Tracked overall scope, phased planning, and development timelines across a portfolio of 15+ concurrent projects• Facilitated internal pre-kickoff meetings and external client kickoff/handoff meetings, focused on industry best practices and end-customer conversion strategies• Coordinated and led weekly client status meetings to keep all business and dev units… Show more • Managed all aspects of client software implementation projects across JavaScript, API, and hybrid software solutions• Tracked overall scope, phased planning, and development timelines across a portfolio of 15+ concurrent projects• Facilitated internal pre-kickoff meetings and external client kickoff/handoff meetings, focused on industry best practices and end-customer conversion strategies• Coordinated and led weekly client status meetings to keep all business and dev units aligned and accountable• Created internal and external project toolkits and presentation decks Show less

Chicago, Illinois, United States

• Managed all aspects of client software implementation projects across 3 Enterprise software platforms• Led Boolean logic configuration, analytics/report creation, and user training across a portfolio of 50+ concurrent projects• Exceeded 2020 project close KPI by 180%• Consulted on client implementation contracts totaling $1.2 million in 2019• Coordinated and led client onboarding calls• Trained clients on all software features, with special attention to business… Show more • Managed all aspects of client software implementation projects across 3 Enterprise software platforms• Led Boolean logic configuration, analytics/report creation, and user training across a portfolio of 50+ concurrent projects• Exceeded 2020 project close KPI by 180%• Consulted on client implementation contracts totaling $1.2 million in 2019• Coordinated and led client onboarding calls• Trained clients on all software features, with special attention to business objectives, reporting goals, and ROI• Collaborated daily across multiple internal teams (Sales, Account Management, Media Research, Digital Content) Show less

Cleveland, Ohio

• Provided technical client support across 5 software platforms via email tickets, LiveChat, and personalized training sessions• Created internal and external technical product documentation• Managed revamp project for our external client help site, via our custom web design platform• Facilitated and participated in QA testing with our developers for feature rollouts and updates

Cleveland, Ohio

• Wrote articles that aligned with my product knowledge for PR Newswire's/Cision's industry-leading global blog• Fully designed and created title graphics within brand guidelines utilizing Canva, Pixabay, and Unsplash

Cleveland, Ohio

• Reviewed the editorial calendar alongside the Marketing Manager and planned aligned content and pitches• Proofread and edited staff articles prior to publishing and crafted CTAs to promote demos, webinars, and other events

Westlake, Ohio

• Led the audiovisual department and drove targeted sales goals through memberships and upsells• Assisted the Community Relations Manager place institutional and bulk customer orders via expansive database/purchasing system• Cross-trained new hires within all departments

Athens, Ohio

• Oversaw, tracked and contributed to the college's social media platforms on a daily basis• Collaborated with the college's Director of Online Programs to develop a strategic social media plan• Compiled Facebook, Twitter and Pinterest posts to share the college's mission with students, professors and alumni• Engaged in dialogue with online users, followers, faculty and students through articles, photos, videos and posts

Athens, Ohio

• Used AP style to edit and revise news stories prior to publication• Uploaded articles and feature stories to online database to increase user traffic• Wrote succinct and informative headlines for stories and captions for graphics

Athens, Ohio

• Provided marketing solutions for local clients to raise brand awareness• Contributed to promotional efforts through the creation of fliers, social media, blog posts, events, etc.• Brainstormed and implemented new ways to distinguish client brands from their competitors

Athens, Ohio

• Collaborated with St. Jude Children’s Hospital to create a PR plan to accompany its future goals• Developed promotional ideas with a team of 10 to expand hospital outreach• Distributed informational fliers to students to maximize public cognition of St. Jude• Compiled Facebook and Twitter posts to educate online communities about the hospital’s work