Emily Stulock Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Promoted to execute all responsibilities of the associate Implementation Project Manager role across an Enterprise client portfolio while consistently meeting ACV, CSAT, and project close KPIs
• Became a company-wide trusted advisor and thought leader on implementation best practices
• Attended project allocation meetings when the Implementation Team Lead was unavailable and assigned new projects to team members after evaluating bandwidths
• Partnered closely with the Implementation… Show more
• Partnered closely with the Implementation Team Lead on Salesforce logging and toolkit updates
• Revamped 2 new hire training plans with special attention to proper sequencing of training sessions and activities, over a 6-week period

Chicago, Illinois, United States

• Consulted on the issue, solution, and method for re-platforming our client-facing technical SaaS documentation site
• Demoed 3 different vendors after extensive research to determine the best platform fit for our company’s needs
• Established multiple project phases for data migration, editing, internal/external launch, and further iterations
• Migrated and edited 200+ pieces of documentation from the legacy site to the new Zendesk backend
• Met weekly with the VP project sponsor… Show more
• Met weekly with the VP project sponsor to discuss progress, blockers, and next steps to hit launch targets

Chicago, Illinois, United States

• Managed all aspects of client software implementation projects across JavaScript, API, and hybrid software solutions
• Tracked overall scope, phased planning, and development timelines across a portfolio of 15+ concurrent projects
• Facilitated internal pre-kickoff meetings and external client kickoff/handoff meetings, focused on industry best practices and end-customer conversion strategies
• Coordinated and led weekly client status meetings to keep all business and dev units… Show more
• Coordinated and led weekly client status meetings to keep all business and dev units aligned and accountable
• Created internal and external project toolkits and presentation decks Show less

Chicago, Illinois, United States

• Managed all aspects of client software implementation projects across 3 Enterprise software platforms
• Led Boolean logic configuration, analytics/report creation, and user training across a portfolio of 50+ concurrent projects
• Exceeded 2020 project close KPI by 180%
• Consulted on client implementation contracts totaling $1.2 million in 2019
• Coordinated and led client onboarding calls
• Trained clients on all software features, with special attention to business… Show more

Cleveland, Ohio

• Provided technical client support across 5 software platforms via email tickets, LiveChat, and personalized training sessions
• Created internal and external technical product documentation
• Managed revamp project for our external client help site, via our custom web design platform
• Facilitated and participated in QA testing with our developers for feature rollouts and updates

Cleveland, Ohio

• Wrote articles that aligned with my product knowledge for PR Newswire's/Cision's industry-leading global blog
• Fully designed and created title graphics within brand guidelines utilizing Canva, Pixabay, and Unsplash

Cleveland, Ohio

• Reviewed the editorial calendar alongside the Marketing Manager and planned aligned content and pitches
• Proofread and edited staff articles prior to publishing and crafted CTAs to promote demos, webinars, and other events

Westlake, Ohio

• Led the audiovisual department and drove targeted sales goals through memberships and upsells
• Assisted the Community Relations Manager place institutional and bulk customer orders via expansive database/purchasing system
• Cross-trained new hires within all departments

Athens, Ohio

• Oversaw, tracked and contributed to the college's social media platforms on a daily basis
• Collaborated with the college's Director of Online Programs to develop a strategic social media plan
• Compiled Facebook, Twitter and Pinterest posts to share the college's mission with students, professors and alumni
• Engaged in dialogue with online users, followers, faculty and students through articles, photos, videos and posts

Athens, Ohio

• Used AP style to edit and revise news stories prior to publication
• Uploaded articles and feature stories to online database to increase user traffic
• Wrote succinct and informative headlines for stories and captions for graphics

Athens, Ohio

• Provided marketing solutions for local clients to raise brand awareness
• Contributed to promotional efforts through the creation of fliers, social media, blog posts, events, etc.
• Brainstormed and implemented new ways to distinguish client brands from their competitors

Athens, Ohio

• Collaborated with St. Jude Children’s Hospital to create a PR plan to accompany its future goals
• Developed promotional ideas with a team of 10 to expand hospital outreach
• Distributed informational fliers to students to maximize public cognition of St. Jude
• Compiled Facebook and Twitter posts to educate online communities about the hospital’s work